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As a loyal customer and shareholder of 15+ years who went through the whole S2 upgrade it’s highly disingenuous of Sonos to then basically make the upgrade codes irrelevant to discounted products.  A very frustrated customer!

I have client that has a sonance 8 channel amp. We want to hook his TV up to the amp for the speakers. How can we do this? The tv is outside so we can't run an Hdmi and he doesn't want a sound bar. I was told that he could get an audio video receivers that can work off the tv through blue tooth. But not sure. Does anyone know how this can be done. Thanks Jeff Sequeira 

So my ERA 300’s will be here tomorrow and plan on replacing my 2 IKEA SYMFONISK.My question is once setup as a surround, if I press the Bluetooth button does it automatically allow me to use as Bluetooth or is there more to do in app? thanks in advance

I recently upgraded my wifi system form an RBR50 based Orbi router plus 3 sateelites ot a Google Nest Pro mesh system and it has been a disaster. The system drops out at random and it is clear form other posts that there are some fundamental issues with the nest pro mesh system. I am not a techie and do not have any more hours to spend on support chats/calls (I just want a system that I can connect up after restting my mixed Sonos system and it works and can be controlled from my PC, iphone and iPad, seemingly not possible on google.I know that soem folks have found workarounds but I just want a simple life. Any help much appreciated.

AirPlay works fine on both devices.If I try to play music on the Sonos App with Apple Music, the Era100 works perfectly (I also get the Lossless resolution symbol). But if I try to play with the Arc, I get a message saying that “it was not possible to play the selected song, retry” and skips to the next song (and get the same message again). How can I solve this? I really wanted to make use of the Dolby Atmos feature. 

I have a Sonos system that consists of two Play:5 (Gen 2) speakers, two One (Gen 2) speakers, and five One (Gen 1) speakers.The two Play:5 speakers are in a stereo pair and are connected to an Ethernet port in my wall that runs to a UniFi switch.The Sonos system is on a VLAN that is separated from other VLANs in my network via firewall rules.  The devices (phones and laptops) that run the Sonos apps are on their own VLAN.My Sonos system generally works well in this setup and always has.  Occasionally, it seems slightly slow or it loses connection to a Plex server on another VLAN.  Also, when I install an update via the Windows app, I always get a message that says the update failed, even though it actually succeeded.  But generally speaking, I don’t have any major issues.I’ve allowed all of the ports listed on https://support.sonos.com/en-us/article/configure-your-firewall-to-work-with-sonos through my firewall rules, except for the Windows Media Sharing UDP ports, as I’m not doing any

I have a Sonos system that consists of two Play:5 (Gen 2) speakers, two One (Gen 2) speakers, and five One (Gen 1) speakers.The two Play:5 speakers are in a stereo pair and are connected to an Ethernet port in my wall that runs to a UniFi switch.The Sonos system is on a VLAN that is separated from other VLANs in my network via firewall rules.  The devices (phones and laptops) that run the Sonos apps are on their own VLAN.I’ve noticed that my UniFi network logs are full of entries (just about every minute) saying that one of the Sonos speakers was blocked by a firewall rule from accessing the PC that runs my Plex server.  Every Sonos speaker appears to be doing this.I’ve allowed all of the ports listed on https://support.sonos.com/en-us/article/configure-your-firewall-to-work-with-sonos through my firewall rules, except for the Windows Media Sharing UDP ports, as I’m not doing any Windows media sharing.The port on the PC that Sonos is trying to access is always the same (53957) but the

I have the Sonos Arc and Sub Gen3 and I would like to wall mount the Arc under my tv. TV is an 85” Sony and is hung on the wall with a fully articulated mount. The tv does not sit flush on the wall - it is 6 inches out from wall to the front of the tv. If I use the Sonos Arc mount or equivalent after market, the Arc will be almost flush with the wall and ‘under’ and not in front of the tv, even though I plan to mount 4” to 5” below the tv. Seems like the upwards firing speakers would go into and into the gap behind the tv.Does this pose any issues with sound quality or sound bar functionality? Does the Arc need to come out off the wall and be “in front of” the bottom edge of the tv! If yes, am I better off getting a scissor style mount for it (Sanus Extendable Sound Bar Mount) or mounting a floating shelf? I don’t really want to see the mount or wires - I already have a cable management kit for it, but really want to put the sound bar so far off the wall that yo can see the outlet and

I have a problem, as soon as I listen to a song and I want to turn on the radio linked to this song, the radio titles change every second without having time to listen to them.

As in the subject, I have a spotify Premium Duo Account.Sonos in logged with user1, if I start streaming a Playlist from Spotify user1, every goes fine except that if I start listening with same user1 from another device, Sonos stops playing.Sonos neetwork is 4 Symfonsyk speakers Secondly, if the I starts streming a spotify user2 playlist, the streaming is interruptes ciclically by spotify advertisements like a free account). I user2 plays from spotify app there’s no any advertisments, correctly. How Can I do to solve?

Hi All, This seems to be a bug in the latest Sonos Update.it is really annoying as it defeats the purpose of having Sonos, it normally works fine on any station saved to My Tuner Radio (including BBC stations).All stations won’t play, it seems other users have the same fault. I have tried all the usual stuff (uninstall/reinstall the app, remove and add myTuner Radio as a service), fault remains.Sonos please supply a fix in next update so I can play a radio station via MyTuner Radio.Please help Urgently!Thanks, KJ

I purchased a Reburb Sonos Arc back in November during black friday. Received the unit first week of December and immediately had issues with setting it up. Called tech support twice to go through the steps in resetting the unit but nothing worked. I was offered a replacement unit and was provided with a RO# on December 11. I still have not been able to get a shipping label from them. Called in at least 5 times to support and everytime I was advised that the case was escalated to another team and would hear back 24-48 hours later. It is January 6th and a return shipping label has still yet to be sent to me. Unbelievable. I’ve completely lost confidence in the brand and the service team at this point. I no longer want the unit and requested for a refund of my money and was told I need to speak to a customer rep instead. Waiting another 24-48 hours to hear back for my “escalated” case...

Bonjour,j’ai un Sonos One SL et j’aimerai le connecter à mon vidéo projecteur Xgimi Elfin Flip. Mais ce dernier ne retrouve pas l’enceinte sonos quand je lance la recherche d’appareil Bluetooth.  Or j'aimerais que le son de mes films sorte sur l’enceinte Sonos. Que puis-je faire ? Utiliser un câble ?  Moderator Edit - Translation by Google:Good morning,I have a Sonos One SL and I would like to connect it to my Xgimi Elfin Flip video projector. But the latter does not find the Sonos speaker when I search for a Bluetooth device.  But I would like the sound of my films to come out on the Sonos speaker. What can I do? Use a cable?

Ce serait intéressant d’avoir une option rapide sur une télé commande Sonos ou même via l’application pour basculer entre le mode surround et le mode stéréo. Cela permettrait de profiter des Era 100 en mode cinéma pour les films et en stéréo classique pour la musique, sans avoir à  passer par plusieurs menus.Je crois que cette option n’existe pas.  Est-elle en développement actuellement chez Sonos ?Une télécommande avec des boutons programmables, ou même un simple mode cinéma/musique dans l’appli, serait génial. Moderator Edit - Translation by Google:It would be interesting to have a quick option on a Sonos remote control or even via the app to switch between surround mode and stereo mode. This would allow you to enjoy the Era 100 in cinema mode for films and in classic stereo for music, without having to go through several menus.I believe this option does not exist.  Is it currently in development at Sonos?A remote with programmable buttons, or even a simple movie/music mode in the ap

I have a Beam connected to my Apple TV with ARC. The Apple TV is connected to the router via ethernet. It plays on my LG TV.I set the Beam to be the default audio output but it keeps changing back to the TV speakers. It changes when I turn the TV off and on and sometimes it changes when I choose a different channel. Quite annoying. Any ideas?

 Hello everyone. I have two ERA 300 speakers paired in stereo. I connected them via Bluetooth to my Samsung The Frame TV. Sometimes I have sound, but most often I don't. Does anyone have any idea what I should do?

What do I do to play the music in my iTunes library on my Sonos connect? I’ve set sharing on the iTunes but after that I’m stuck. Read stuff about setting file pathways and stuff but franking it’s baffling.

How can I connect my google doorbell 2nd gen wired to a google speaker so it works as an indoor chime?

I have an Arc connected to my LG TVIt used to occassionally give me an issue where when I switched inputs I would get no sound.Usually turning it off and on a few times would finally get it working. Then about 3 weeks ago I added another HDMI device to my TV and now it is difficult to get sound when I turn the TV on.Intially I was going into the sound source and changing to internal TV speaker then back to HDMI arc but would take a few attempts. Sometimes it would take 5 minutes of fiddling before it started to work. Very annoying. However I have discovered today that if I sit and wait for about 4 m inutes the sound fades in. This  has only happened twice so the jury is out. I often play music on the Arc during the day and then the TV goes on at night.I have a suspicion that it does not like changing sources and that is what the problem is but this needs more time to figure out Any help or advice would be welcome Thanks Steve

Hello, i am not much into Sonos systems and everything, but i have 2 Sonos One SL speakers which are working independently on two different locations. Now i want to buy Sonos playbar and my question is can i connect those two speakers to playbar to form some sort of stereo system where playbar would be in the front below tv and speakers would be back in each corner? Is this even possible, and also is it gonna work on LG tv?

I have Sonos Arc, Sonos Amp connected to two rear ceiling speakers and a Sonus Sub.   I have a one year old Samsung QE55S95C.   When I had my previous TV I had an Apple 4K box.  When this transmitted Atmos, I could see this on the app.    Now I have a new TV with eARC and Apple built in, I do not see the audio format on the app.   I am unsure if this is related to the new TV or the changes within the app. I have connected eArc from the TV to the Arc.When watching TV the app does not show the format of the sound as it used to do.  So when watching something that I know is in Atmos, the app simply says source HDMI.   If I go into settings to see each component on my Android phone, there is no line for “Audio In”When I go to settings on my iPad I get each component serial number, Sonos OS, Version, Hardware version, IP address and a line for Audio in.    However for no component is anything listed in “Audio in”I have spoken to tech support and they have confirmed that they can see that I

I don’t think I will get much sympathy but here goes.  We remodelled our living area last year and my husband would not do the research or perhaps did not care if the speakers (for surround sound) were hidden in the wall behind the primary seating area(which was my desire but not his). As a result the wiring /speakers which could have been in the wall are not.So we have two Era 300 white speakers and one white sub woofer (either the gen 3 or 4)- I do not know which. The modern, minimalist style condo (all white neutral colors) is open plan with the following rooms all open to each other and very few full height walls: living room(with the big TV, sonos beam or Arc(?) below the TV, an adjacent den, kitchen and dining room.  The sofa is against a 18’ h wall. Ceiling is sloped. Other than the TV wall,  which is actually not a solid wall but a custom wood 16’H room divider directly across from the sectional, there is no other wall nearby other than glass patio sliders. I did not want to ha

I have 4 Sonos Ports in my set up, all Ethernet wired to my network. I use my phone to play music to them, usually uttering “Siri play some music in the Backyard” (Backyard is the name of a port, in the room “Backyard” of my Apple Home set up). I also have tried picking a port in the output selector. In both of these scenarios, I see about 25% of the time, that Siri will say “OK” or the route is changed successfully in the picker, but then nothing is rendered on the speakers, even though the Apple Music playhead is moving as if nothing is wrong. I have checked my amp, my network, etc. and everything is fine.Interestingly, to recover, all I need is to turn off that route in the picker, and then selected it again, and immediately music is rendered. This leads me to believe it is an iOS issue, but I cant confirm. Has anyone else experienced this? It has been going on ever since I’ve had the ports, ~2 years or so.Since it isn’t 100% repeatable, it is slow to debug. I think it has something

i have a gen 3 sub that I’m connecting through the app on my iPhone (14 pro max) and it goes through all the setup steps to join my group just fine and works but it will not stay connected. it disconnects from the app and the network within minutes of working. I’ll reset the sub and redo the setup again only to end up in the same situation. Any recommendations?

Hi.I have a beam gen 1+2 one gen 1=sub gen 2.It will be a diference if ai put the one s as rear speakers and add 2 sonos one in front,or is it better to buy 2 sonos play 3 to put them as front speakers.thanks