Move 2 appears sleeping

7 replies
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My sonos Moove 2 often appears as not connected or sleeping. I often try restarting it but this happens frequently. This is the only one of my devices that has this problem. Can you help me.

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AjTrek1Answer

The next time it occurs run a diagnostic within 10 minutes. Record the reference ID but do not post it. Call Sonos tech support as they will be able to analyze the data an let you know:

If it’s a network issue
Failing network card
Interference

You might also check your device for OS updates a well as your router. Also make sure that all Wi-Fi bands are active (2.4Ghz and 5Ghz).

Together Everyone Achieves More = T.E.A.M.

AjTrek1Answer

The next time it occurs run a diagnostic within 10 minutes. Record the reference ID but do not post it. Call Sonos tech support as they will be able to analyze the data an let you know:

If it’s a network issue
Failing network card
Interference

You might also check your device for OS updates a well as your router. Also make sure that all Wi-Fi bands are active (2.4Ghz and 5Ghz).

Together Everyone Achieves More = T.E.A.M.

R

Rhonny

Prodigy III

My sonos Moove 2 often appears as not connected or sleeping. I often try restarting it but this happens frequently. This is the only one of my devices that has this problem. Can you help me.

I wonder if it’s the Battery Saver? When Battery Saver is turned on, the Move 2 goes into a deep sleep after 30 mins of inactivity, making it inaccessible from the app until you press the power button. In Settings - System - Move 2 - Battery Saver, you could try turning it off.

Also, if possible, keep the speaker docked or plugged in when not in use. This keeps it in a ready state rather than sleep mode.

(One other thing to try if these aren’t helping is assigning the Move a static (/fixed) IP address in the router. It’s possible that the Move loses connection whenever the router assigns it an IP address. I don’t know why the Move would be affected and not your other speakers though, but it’s the only additional solution I can think of.)

2

250karl

Lyricist II

I have the same problem I love the sound but feel like changing to a different brand as just want it to work. Oura is sat on its charging stand but stills has issues Sonos please rectify.

R

Rhonny

Prodigy III

Have you followed any steps above?

2

250karl

Lyricist II

I'm not sure how to run a diagnosis and going to try a static IP. Just want it to work like our beam does

2

250karl

Lyricist II

Mine goes a step further and disappears from my system and now won't repair