Era 300 as stereo with turntable connected

Forum|Forum|1 year ago
May 17, 2025
24 replies
423 views

I have a sonos system with 10 speakers wich works well. Until I connected two Era 300 as stere pair with a Pro Ject T1 SB lined in to the left. When I stream music the right 300 drops out and the whole system goes caos with soud dropping out in all rooms and sonos switching songs.. When I play a record on the stereo pair, the right speaker drops in and out all the time. When I spoke to Sonos they said It had to do with the setup on the router. Now I have forced the router to only use channel 6 on 2,4 and channel 100 on 5. With no luck. I have very good wifi speed all over the house. What should I do? Buy a new wifi6 router?

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Best answer by Jamie A

Hi @Kjelleinar, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble with dropouts on your system. There’s nothing regarding your router that is unsupported or needs any specific changes from what I can see.

I had a look into your case with support and see it was mentioned you have a wireless extender as part of your network. If you do have one, this isn’t supported as it doesn’t meet the Sonos System Requirements and can cause the issues you’re experiencing, such as: dropouts, intermittent audio, or no sound at all.

I would suggest removing it or powering it off and testing your system to see if the dropouts still occur when you try to play a record. If it helps, then I’d suggest looking into a Wi-Fi mesh router, as that is what we’d recommend using if you want to extend your homes network. If it doesn’t help, then keep the extender disconnected, submit a diagnostics, and contact our support team for further assistance. They can continue where you left off and help you troubleshoot this issue further.

I hope this helps!

Stanley_4

Grand Maestro

Do you have Ethernet connected to any Sonos? Try removing it and only using wifi to connect.

You might have an IP address issue, one that has apparently become rarer, where assing static/reserved addresses to ALL Sonos followed by powering all down, rebooting router and controller and powering them back up.

What brand and model is your router?

K

KjelleinarAuthor

Trending Lyricist I

I don have any sonos connected to ethernet. Have tried all the turn off/on. The router is a Zyxel Model: EX5501-B0

Jamie AAnswer

Sonos Staff

Hi @Kjelleinar, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble with dropouts on your system. There’s nothing regarding your router that is unsupported or needs any specific changes from what I can see.

I had a look into your case with support and see it was mentioned you have a wireless extender as part of your network. If you do have one, this isn’t supported as it doesn’t meet the Sonos System Requirements and can cause the issues you’re experiencing, such as: dropouts, intermittent audio, or no sound at all.

I would suggest removing it or powering it off and testing your system to see if the dropouts still occur when you try to play a record. If it helps, then I’d suggest looking into a Wi-Fi mesh router, as that is what we’d recommend using if you want to extend your homes network. If it doesn’t help, then keep the extender disconnected, submit a diagnostics, and contact our support team for further assistance. They can continue where you left off and help you troubleshoot this issue further.

I hope this helps!

Stanley_4

Grand Maestro

When removing the extender you may want to power down your Sonos and reboot router and controller to make sure that all trace of ot is cleared from your devices.

K

KjelleinarAuthor

Trending Lyricist I

I have done the following: Removed the extender, connected three of the other speakers directly to the router, forced the router to only use channel 11 at 2.5ghz and channel 100 at 5ghz, measured the speed on the network. There are no interfering elements around the era-300 speakers. I have also tested Line in on the other era speaker. And then the other one drops out. When I connect the rest of the system to the era-300s, they all drop out along with the one era-300. I have spoken to sonos support for a total of 3 hours and have now got an appointment with a senior technician…

Edit: I have also tried to remove all other sonos speakers from the system, but the 300s still drops out..

Airgetlam

What did support tell you, after you submitted the diagnostic and called in?

Bruce

K

KjelleinarAuthor

Trending Lyricist I

Update: I have now submitted three diagnoses: 1) 30 minutes of streaming on the entire system with the era speakers disconnected 2) 30 minutes of streaming on the entire system with the era speakers connected 3) 30 minutes with the era speakers connected, but with two other rooms disconnected. In cases 2 and 3, the era speakers eventually dropped out. I am now waiting for feedback from Sonos Support. I have a new router ready if that is where the problem lies.