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Contributor I
Jun 29, 2025 9:37 AM UTC
Answered

inheriting a sonos system.

I have an inherited a Sonos Zone player 100 . O factory reset it. But I tried to register with the wrong App. Now the correct app says email already in use ! So i cancelled my account. But now it says wait till July 6th! 
advice welcome please

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Pools-3015
Prodigy I
Jun 29, 2025 11:28 AM UTC

Have you called Sonos support tho speak with them? I would call them to see what your options are.


The ZP 100 is only compatible with the S1 app so it should not have been recognized by the new app to be registered on your account. 

2 replies

Pools-3015
Prodigy I
Jun 29, 2025 11:28 AM UTC

Have you called Sonos support tho speak with them? I would call them to see what your options are.


The ZP 100 is only compatible with the S1 app so it should not have been recognized by the new app to be registered on your account. 

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DompauloAuthor
Contributor I
Jun 29, 2025 12:24 PM UTC

Thanks, I will call them tomorrow when they open. Anxious to get started! 

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