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We have 10 Sonos speakers and have them grouped for different rooms. However these hardly ever work properly even though we follow instructions and go into groups, create and apply. We ask Alexa to play a certain group and it misses some speakers or adds them on. We are so frustrated with the set up we are considering taking g the whole system out and goingvback to our original system which was Bose 

Anyone had similar issues with their Amp? Constantly emits a loud buzzing noise directly from the device, irrespective of lines in or connected speakers? So irritating I have to have it physically unplugged when not in use.

I have a Sonos system integrated with Control4. One Sonos ARC in the living room and a Sonos Amp in the dining room.When operating thru Control4 app, if I select to watch something in the living room (where there’s a Sonos ARC), that works fine, but then I am not able to group the dining room. The room just don’t appear as available to be grouped. Looks like the Control4 cannot see the path between the zones, when I am in the “Watch” activity.When I select to “Listen” something in the living room, the grouping thru Control4 works fine.I have tried several connections in the driver (between the TV and the Sonos), all of them (digital, analogic, home theater input), and never was able to group the dining room when using the “watch” activity. 

i have two sonos 5;s i have them in a small mens cave / bat cave ive noticed that the sonos mini sub is on sale and am seriesly thinking about getting it...since its a small room will the mini sub alter the sonos 5s sound output perhaps becoming more treble and allowing the mini sub to take over that duty...and if anyone has bought the mini sub for the 5;s do they say press the go button...will be looking out for any feedback ...thanks in advance

Good day. I have a system running 7 SONOS Port Media Players. Not attached to this account but another. The earlier Sonos app, S1 was used to configure and set up these players as a system, and the account signed in as owner, but after updating to S2, the account no longer lets me in as an owner. Is this a known issue? If so, is there a method around this besides starting from scratch and reconfiguring? Thank you.

Dear Sonos team,i upgraded from Arc to Arc Ultra and i am very pleased with the improvements that have been made in the sound quality, now the sounds are more defined and the "Sound Motion" represents a big difference in the bass compared to the previous Arc. I point out this thing that i noticed that in my opinion is an important aspect to improve, the volume of the soundbar. I also noticed this aspect in the previous Arc, the volume is too low when listening to some sources (for example some songs on Youtube). I also use a high quality e-Arc hdmi cable… Sometimes i had to increase the volume up to 60-70 to start hearing well and putting it at 20-30 it was practically silent. For example, with some films, the volume at 30 is calibrated well and in other cases it is low and i have to increase it up to 50-60. I think it need to find a volume range that is more uniform. I hope an App update arrives for this aspect.Good work

We have had a Beam 2 for a few years and all in all it's worked fine. That is until our Vodafone Router had it's firmware upgraded by them for another issue this week. During this process the router now will only offer a combined 2.4ghz /5ghz under one SSiD and there is no option to split them. All our devices connect at thier required frequency including the Beam however when I come to control it from my phone which is connect at 5ghz it get an error Could not play content. Try again. It shows the radio station selected but nothing happens either playing or pausing. Then it suddenly starts to play and I can then pause it from the app. I can stop it by touching the button on the Beam.So the only change is the router, is this likely to be my issue or is it a coincidence. I could get round it / test it by setting up a separate network with just 2. 4ghz maybe. 

I have tried all the fixes and nothing works. Has anyone had success? I am on a Mac and the only way I can play an itunes playlist is by using airplay. 

Is it possible to connect my new tv with an HDMI e arc port to a gen 2 connect amp?

Hello, friends, comrades! In your learned opinion, which streaming service works best with Sonos Era 300, specially in sound quality, adaptability, etc? Thanks in advance

For several months my speakers have been unusable.The android app crashes immediately on loading and has been updated multiple times. I no longer use this. At this stage I would just like to be able to play something on my speakers with the desktop app.The desktop app has virtually no options available and notifies me I need to update. It does seem to “see” the speaker but I can’t control it in any way. When I try this I always get the error 1101.I have turned off all of my 7 speakers except one play 1 which is cabled into my router. My laptop is also connected by cable to the router. It runs Windows 10.I have tried everything I can think of and everything I have seen on these forums. Multiple power off and on and ensured no firewall or other wifi settings are blocking the sonos application. It seems the application can never connect to the sonos server to perform the update. I think all my network settings are otherwise correct. Have experimented with band steering on and off, DNS set

Hello,One of my two Era 300s has distorted audio. I initially had a stereo pair. When I noticed the distorted audio, to determine which Era 300 it coming from, I removed the stereo pair and that only one Era 300 had the issue. I tried a factory reset but sounds are still distorted. Any ideas or thoughts?

Hi everyone, I already have a SONOS Beam sound bar in my living room, and I want to add a SONOS Era 100 to it because the living room is connected to a open style kitchen. So, I want to know if is it possible to disable the bluetooth of the Era 100 and only connect to it thru the SONOS App, WiFi and Air Play 2. Does anybody know if it is possible? Thanks in advance, sorry if my English is not the best.

One of the connects is connected to my home theater receiver and the other is connected to a strereo receiver in another room with a turntable.  How can I get music playing on the line-in input to play on the other system?  Both are in the same group. 

Alexa will speak but will not connect or play  ANY music

My Sonos base and speakers  keeps disconnecting from my Samsung tv 75

In the app Apple Music’s logo just shows an ! I’ve reauthorised the service but still the same! Music plays from Apple Music by where has the logo gone 🥴🤔thanksMD

I have a SonoS One that has not been able to get power.  All the usual troubleshooting is done- multiple known working outlets tried, fully seating power cord, even trying  other known good power cords.   What else can be done to not have a paperweight?  This unit is most likely out of warranty. 

I've just recently upgraded to Arc Ultra with Era 300s and Sub gen 4 going from a Playbar, Sl ones and a gen 2 Sub. Im convinced that my old setup is way louder than the new system. I'm pretty disappointed actually 😕 true play actually turns the whole setup down. I'm familiar with the all the app functions and user settings Eq etc...just hasn't got that punch and loudness that the old system has.To fill in the room I'm putting up 2 Era 100s as a stereo pair and even then I will have a 75ms delay. Just gets worse for me. How can I increase the volume so I can match that of my old system?

I have recently moved home and am setting up my Sonos system again. Before I had no problems at all setting up Sonos to any tv streaming service such as Netflix, prime, Apple TV etc. Now I am on Apple TV and the trailers are being played in Dolby digital 5.1 but the actual programmes are not playing. It says unsupported format.has anybody else had this issue?

I recently purchased a pair of the Sonos Architectural speakers. I noticed my Sonos amp purchased in 2021 does not have the ports to have the speaker wire connected to it.  I have the sonos amp connected to a Yamaha two zone receiver.  Will i be losing performance of the architectural speakers without the sonos amp having the ability to run the outdoor speaker wires to it?  Do i purchase a newer amp which will be able to provide more power to the speakers, or stay with the speakers being powered by the Yamaha receiver.  Presently, i feel the sonos outdoor speakers are underperforming.  They do not have the bass the other sonos speakers have.  

I have an Era 300 and two move 2s. Everything works well (unlike old Bose) except when router needs a reboot, then the Era comes back but the move 2s don’t. Twice I spent hours rebooting and reconnecting the speakers to no avail until TIME became a factor and by next day all was working again. This time I’m not going to bother doing anything and see if the passage of time fixes the issue. The app currently says that all three speakers are playing but the move 2s are silent, on other occasions the app has said “not cconnected” but reconnecting made no difference. Anybody else have this issue? I will report back tomorrow if time fixed it.

Hi,I have a Bluetooth transmitter connected to my turntable and I specifically bought the sonos era 100 to connect it to it. I read another thread regarding customers being able to connect their Bluetooth device to the era 100 but the device doesn’t play any audio (this thread was conveniently closed). I have just had a conversation with customer service and they mentioned that: “the era 100 was not designed for full bluetooth compatibility” ?!!! For whatever that might mean?Is this really the case? Then all the customers should be informed. If so, this is actually ridiculous for a company claiming to create such high end products  Here is my conversation with support: Isabel S (23/06/2025, 21:06:13): Thanks! Olivier (23/06/2025, 21:06:21): No problem Isabel S (23/06/2025, 21:06:41): Let me know the make and model of the device you have connected to Era 100 via bluetooth. Olivier (23/06/2025, 21:07:10): Sennheiser bt t100 Isabel S (23/06/2025, 21:07:26): Is it happening with both Sonos

The playback on my Move keeps stopping, anyone else having this issue ?

Hello … with all the issues last year with the update that caused a LOT of people a LOT of headaches and/or issues with their systems, particularly those of us who still have Play 1 speakers as part of our speaker collection. I myself, have 6 Play 1’s, as well as a Sonos Beam and a Roam (the Roam’s battery died, yay!!). I have been holding off on the update because I was so concerned about either losing functionality and/or issues with my library. So I am on version 16.1 of my controller on my PC (Windows). The app is up-to-date on my iPhone, but once it prompted me to update my system and will not allow me to use it unless I do, I stayed with my PC controller only and like many of you, started using SonoPhone. I mainly control my music on my computer, but the app is helpful at times, obviously. With the Roam battery dying, I replaced the battery and it worked, but there was pops andcrackling in the speaker, particularly on low end. I do not believe I damaged the speaker itself, but wh