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slipcue
Avid Contributor I
Jul 1, 2025 10:56 AM UTC
Answered

Music Library/MacOS App-Resetting

I’ve accepted that I now have to reset my MacOS 17.0 desktop app twice/day (when i bring my laptop to work and then back home).  It’s annoying, but whatever.

However, riddle me this - my Music folder shows up at work, yet, at home, I am “unable to add (913)”.

Same laptop, same app.  Just different locations and different “systems”.

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Jamie A
Jamie AAnswer
Sonos Staff
Jul 4, 2025 4:12 PM UTC

Hi ​@slipcue,

I understand that it’s the same laptop and music folder, however error 913 is specifically for because Sonos is “Unable to add Music Library due to unsupported connection type”, I haven’t seen it link to anything other than that. Since it’s a different network and Sonos system, then there could be a network or router setting that is preventing the connection from finalizing, even if you’re using SMBv2/SMBv3.

Without a deeper look, I can’t say what the issue would be, so I’d recommend submitting a diagnostic after the error message occurs then contacting our support team. They have the necessary tools available to look into your system and see why this error is occurring and can help troubleshoot this with you.

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3 replies

Jamie A
Jamie A
Sonos Staff
Jul 2, 2025 9:42 AM UTC

Hi ​@slipcue, 

I’m sorry to hear that you’re having trouble playing your music library on Sonos. 

Error 913 means the share was added or is being added using an unsupported sharing protocol, so you’ll want to add the music library share via SMBv2 or SMBv3. To resolve this error, you’ll want to remove the share you have currently for your home network, then follow the steps in our Error 913 when adding a music library share support article. The article has steps for MacOS music folders and NAS drives.

There is also a user created guide with a video in the following thread: 

 I hope this information helps!

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    slipcueAuthor
    Avid Contributor I
    Jul 2, 2025 11:05 AM UTC

    Hi ​@slipcue, 

    I’m sorry to hear that you’re having trouble playing your music library on Sonos. 

    Error 913 means the share was added or is being added using an unsupported sharing protocol, so you’ll want to add the music library share via SMBv2 or SMBv3. To resolve this error, you’ll want to remove the share you have currently for your home network, then follow the steps in our Error 913 when adding a music library share support article. The article has steps for MacOS music folders and NAS drives.

    There is also a user created guide with a video in the following thread: 

     I hope this information helps!

    You didn’t read the note - the music library DOES show up when I’m on my work network, but I can’t “add” it at home.  SAME laptop, SAME music library folder, SAME Sonos Controller.

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    Jamie A
    Jamie AAnswer
    Sonos Staff
    Jul 4, 2025 4:12 PM UTC

    Hi ​@slipcue,

    I understand that it’s the same laptop and music folder, however error 913 is specifically for because Sonos is “Unable to add Music Library due to unsupported connection type”, I haven’t seen it link to anything other than that. Since it’s a different network and Sonos system, then there could be a network or router setting that is preventing the connection from finalizing, even if you’re using SMBv2/SMBv3.

    Without a deeper look, I can’t say what the issue would be, so I’d recommend submitting a diagnostic after the error message occurs then contacting our support team. They have the necessary tools available to look into your system and see why this error is occurring and can help troubleshoot this with you.

    Translate
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