Contributor I

Answered

Sonos One wont connect to Apple Music via Alexa

Forum|Forum|1 year ago
May 25, 2025
18 replies
542 views

Suddenly won’t play music from Apple Music?

I have reset the Sonos, cleared it from Alexa app and re-added it, but no joy?

I can see when looking on the Sonos app it moves from song to song trying to play but fails?

is there anything else I can do?

other services like playing BBC radio stations are ok I should add.

thanks in advance

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Best answer by ljgate

Everything working now (05/26/2025; 11:00pm Eastern).

F

Floriooo

Lyricist II

Same issue for me since a few days :-(

B

BarneymanAuthor

Contributor I

Same issue for me since a few days :-(

I will try and contact Sonos over the next day or so, but not sure what they will say or do other than go through all the actions I have already done!

L

ljgate

Lyricist II

I’ve had the same issue since at least 05/24/2025. Apple Music will not play over Sonos (one, move, beam). If you look in the Sonos App, you will see an error message (at least part of it visible) “Couldn’t play content. Try again.” or “Couldn’t play “song name”. The connection to play.itunes.apple.com was...” It will repeat this same message trying every song in the playlist. My software is up-to-date. I’ve tried disconnecting and reconnecting to Alexa voice assistant and Apple Music and I get the same result. Apple https://www.apple.com/support/systemstatus/ shows Apple Music status green.

G

Guil

Lyricist II

same to me since 2 or 3 days…. really annoying.

Re-installed apple music from Sonos and from alexan but the issue seems to be in the sonos app…

I contacted the sonos support but they don’t know.

regards,

B

BarneymanAuthor

Contributor I

I’ve had the same issue since at least 05/24/2025. Apple Music will not play over Sonos (one, move, beam). If you look in the Sonos App, you will see an error message (at least part of it visible) “Couldn’t play content. Try again.” or “Couldn’t play “song name”. The connection to play.itunes.apple.com was...” It will repeat this same message trying every song in the playlist. My software is up-to-date. I’ve tried disconnecting and reconnecting to Alexa voice assistant and Apple Music and I get the same result. Apple https://www.apple.com/support/systemstatus/ shows Apple Music status green.

Yes, I saw those error messages too, very annoying…

L

ljgate

Lyricist II

I just finished a support call with Sonos. They acknowledged the issue and they are working on it. They did expect Apple Music to work from the App (iPhone or MacBook). They reset my system (several speakers) and now Apple Music works if initiated from the Apps but not Amazon Assistant. Hopefully, they will resolve the issue with Alexa soon.

AjTrek1

I’m not having the issue with Apple Music on any of my Sonos speakers. However, my speakers are all the current generation of all speakers mentioned. My Sonos Ones have been replaced with Era 100’s. My point being is that I wonder if only the older generation speakers are being affected. Might be worth mentioning to Sonos Tech support.

Together Everyone Achieves More = T.E.A.M.

L

ljgateAnswer

Lyricist II

Everything working now (05/26/2025; 11:00pm Eastern).

F

Floriooo

Lyricist II

I can confirm - it is working again