Sonos One wont connect to Apple Music via Alexa

Sale here in France si ce yesterday 11pm!

thanks!

Hmm.  Am I the only one STILL having this issue?  im in the US (Chicago);  I just tested again and getting the “I’m having trouble with that right now”

Rivfam26… you may want to try resetting your system (power cycle each device) and try again. I had to do that to get things working with iOS/macOS app and Apple Music yesterday. Then Sonos must have fixed something on the server side to re-enable Alexa control. It is still working for me in US (NC).

It is not working since one week!. I tried everything but not working 

Also had this issue but not fixed doing:

• in sonos app: remove alexa skill from all sonos

• in alexa app: disable sonos skill
• in alexa app: remove all sonos devices and groups related to sonos
• in alexa app: log out of alexa account - log back in
• in alexa app: double check and remove stray sonos devices
• in alexa app: re-enable and bind sonos skill

• in sonos app: re-add alexa skill to speakers

I continue to have this issue. I tried all the troubleshooting online with disabling skills and checking updates etc. Anyone else? Any solution yet?

Beyond the online stuff, have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I know that was a period when this was a “known issue”.  Another time I needed up signing out of Apple on the Alexa app, deleting it, rebooting the phone, and then reinstalling and reconnecting to Apple.  Make sure that SONOS is set to be the default music source for the room.