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FuzzyLogic
Contributor I
Jun 20, 2025 9:05 PM UTC
Answered

sonos and email

Set up my account and now when sending and receiving emails it shows Sonos as the name instead of my name. I need to fix this quickly, Help!

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Mr. T
Mr. TAnswer
Jun 22, 2025 8:58 PM UTC

Should I go to a samsung store?

Yes, you will have more success with Samsung as I don’t really see the issue being something for Sonos to resolve.

Good luck!

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Mr. T
Mr. T
Jun 21, 2025 11:27 PM UTC

Update: nothing has worked.  My name has been replaced by Sonos name sending emails from phone and pc.

So which part of changing the default email account on your android did the process fail?

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buzz
buzz
Grand Maestro
Jun 21, 2025 11:27 PM UTC

Which email service are you using?

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AjTrek1
AjTrek1
Jun 21, 2025 11:39 PM UTC

Update: nothing has worked.  My name has been replaced by Sonos name sending emails from phone and pc.

After make the change; assuming you got to the final phase and actually selected a new default email, trying restarting your device. Sometimes a restart is required for changes to take hold.

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106rallye
106rallye
Jun 22, 2025 10:57 AM UTC

Did you by chance change your e-mail settings in Gmail or Outlook, not on Sonos?

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    FuzzyLogicAuthor
    Contributor I
    Jun 22, 2025 8:51 PM UTC

    1st, many thanks to all for your help

    I'm afraid this is more user error than anything,  unfortunately my tech skillset doesn't know what I did. I can narrow it down after some tests using PC and ph.

    PC: send and cc'd to me, email uses my name in Microsoft Outlook but on my phone my name becomes Sonos.

    Ph: send shows my name to recipient but cc'd to me shows Sonos

    Email sent to me all correct in Outlook but I become Sonos on ph.

    So Outlook is correct but ph changes my name to Sonos in every scenario. 

    Should I go to a samsung store?

     

     

     

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    Mr. T
    Mr. TAnswer
    Jun 22, 2025 8:58 PM UTC

    Should I go to a samsung store?

    Yes, you will have more success with Samsung as I don’t really see the issue being something for Sonos to resolve.

    Good luck!

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      106rallye
      106rallye
      Jun 23, 2025 5:04 AM UTC

      If you can’t fix this yourself in the email settings on your phone, the Samsung store could be of help.

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