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Barneyman
Contributor I
May 25, 2025
Answered

Sonos One wont connect to Apple Music via Alexa

  • May 25, 2025
  • 18 replies
  • 542 views

Suddenly won’t play music from Apple Music?

I have reset the Sonos, cleared it from Alexa app and re-added it, but no joy?

I can see when looking on the Sonos app it moves from song to song trying to play but fails? 

is there anything else I can do?

other services like playing BBC radio stations are ok I should add.

thanks in advance

 

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    Best answer by ljgate

    Everything working now (05/26/2025; 11:00pm Eastern).

    18 replies

    Show previous replies
    Guil
    Lyricist II
    May 27, 2025

    Sale here in France si ce yesterday 11pm!

    thanks!

      Rivfam26
      Lyricist I
      May 27, 2025

      Hmm.  Am I the only one STILL having this issue?  im in the US (Chicago);  I just tested again and getting the “I’m having trouble with that right now”

       

       

      ljgate
      Lyricist II
      May 27, 2025

      Rivfam26… you may want to try resetting your system (power cycle each device) and try again. I had to do that to get things working with iOS/macOS app and Apple Music yesterday. Then Sonos must have fixed something on the server side to re-enable Alexa control. It is still working for me in US (NC).

        Svaschalde
        Lyricist I
        May 29, 2025

        It is not working since one week!. I tried everything but not working 

        KiPe
        Trending Lyricist II
        June 5, 2025

        Also had this issue but not fixed doing:

        • in sonos app: remove alexa skill from all sonos

         

        • in alexa app: disable sonos skill
        • in alexa app: remove all sonos devices and groups related to sonos
        • in alexa app: log out of alexa account - log back in
        • in alexa app: double check and remove stray sonos devices
        • in alexa app: re-enable and bind sonos skill

         

        • in sonos app: re-add alexa skill to speakers
        charlesmc87
        Lyricist I
        June 22, 2025

        I continue to have this issue. I tried all the troubleshooting online with disabling skills and checking updates etc. Anyone else? Any solution yet?

         

        Airgetlam
        Airgetlam
        June 22, 2025

        Beyond the online stuff, have you called Sonos Support directly to discuss it?

        When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        Bruce
        Maddyindc
        Trending Lyricist III
        June 23, 2025

        I know that was a period when this was a “known issue”.  Another time I needed up signing out of Apple on the Alexa app, deleting it, rebooting the phone, and then reinstalling and reconnecting to Apple.  Make sure that SONOS is set to be the default music source for the room.

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