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hey! I have a set of Era 100s, one of them just loves to disconnect, i’ve tried literally every solution!! i just don’t want this to keep going on daily. it often just say (room name) then “disconnected” i have factory reset like 3 times, they are finally working, do you think it could be the voice assistant i think it’s kicking me off the wifi or something, im dying for answers because these speak are awesome… WHEN they work!

I’m wondering how to make a home theater with two 5s what would be the best way to do that? Then what soundbars are able to sink with both 5s if that is the only option. thanks :)

This is the setup I have and when I watch a movie or music above 65 the amp turns off and restarts  I have volume limit turned off. Any suggestions as to what I did wrong in this setup? Thanks!

I have 2 Sonos Gen 3 subs, one works great, the other developed a rattle with low bass and is blown (sounds like a fart) (which I didn’t think could happen, didn’t have the sub volume up too much, just at (+3). Called CS and after tweaking and updating, they agreed it’s defective. The problem is the only solution is to send it back and buy a new one with a 30% discount (but the subs cost $799). So my sub lasted 2 years without any abuse. That is disappointing. Should I buy another sub or is this common?

Hello, I have issue with Airplay with Era 100 on my macbook (M2), ipad and iphone. The speaker are seen but when i try to stream i get an error “could not connect to xxxx” I can use the sonos app and stream tunein without any problem.I have all os up to latest version and trying restarting everything and same issue,How can i solve the problem ? Thanks  

Hello - I am setting up my outdoor system and am having issues finding an outdoor sub that will work….  Does anyone know what sub I can use with this?  There are VERY few outdoor active subs out there.  What about passive?  Does that mean I need ANOTHER amp just for the sub?? thanks!G

Hi, Can i buy a new case?? I’ve left mine on plane when travelling. Ant

I had to change my rooms.So my Sub, Playbar and two Play1 have been reset to factory defaults so I could do it properly.But when I connect them the process takes a very long time and I get the message: The product has been added, but may not be visible. Please unplug and fix it in system settings.But it doesn't work and a new group (Living Room) is just created. Question:1. Can I delete these rooms (Living Room)2. Can I delete speakers and then add them again, as a new speaker  

I bought an ultra arc sound bar and sub 4 hoping to replace my old hifi setup. AirPlay now doesn’t work. Even direct via the Sonos app has just stopped working tonight, randomly. Unbelievable. Sonos is total spin. 

I haven’t played my vinyl through Sonos for a long time . I used to be able to but have forgotten and the site has been updated . I have a connect plugged into my separated system . It used to work !? 

Hello AllI do enjoy movies with my sonos beam + surround devices where Atmos is available. When it is not, such as with dolby digital 5.1 or 7.1, it is just day vs night. Here the sound seems low, quality not good i need increase volume up to 75% while 30% is enough with Atmos soundtrack. So i was wondering if I missed something in my beam or surround configuration ? Thanks all for your support. David

I owned a Sonos Move for a couple of years. I frequently used it on travel and it was simple/reliable when trying to toggle to bluetooth mode, even for pairing to a new device. I recently upgraded to the Move 2 and have experienced significant issues when away from my home wifi.My Move 2 lives on it’s charging dock when at home. When I prep for travel, I take it off of the dock, power it off, and pack it. When I arrive at my destination, I turn it back on, press/release the bluetooth button… and within 1-2 minutes, the unit has not shown up in my scanned bluetooth devices and starts blinking a green light indicating a factory reset.After the second time it did this, I reconfigured the device after I arrived home, toggled to bluetooth mode and successfully paired to my bluetooth device. No factory reset, but also no removal from doc or power off/on.I understand that the Move2 requires wifi for initial setup, but is there also a restriction for when/how to pair via bluetooth?

I have an Arc and two Era 100’s that are set up as surrounds in my living room. When I stream music everything works fine. However when I watch a show, movie, or anything besides music the main audio switches from the arc to the right Era 100. The left Era 100 plays no sound. I’ve tried resetting my comcast device, removing the 100’s as surrounds, resetting them and adding back into my system. I’ve tried calling customer support and both times they have me do the same things over and over again and nothing changes. Does anyone know what is causing this problem or do I just have a bad speaker?

My system originally was set up with 4 amps and 4 separate rooms (kitchen, dining, workout, and patio). Somewhere something “reset itself” and now I only see two rooms on the app (kitchen & dining room). However, when I set to play music in the kitchen it also plays in the patio, and when I play music in the dining room it also plays in the workout room. I attempted to reset (simple unplug and plug back in). It still does the same thing. Any guidance how to get back to the four separate rooms? 

Hi, I’ve been using 10 Sonos speakers for years — the One and the One SL. They’ve always worked perfectly until recently. Lately, the speakers have started to stutter. I play music or a playlist through the Sonos app, and when the next song starts, it takes 10–20 seconds before it begins playing on some of the speakers. This issue appeared suddenly. I’ve already tried connecting the speakers to the SonosNet, but that didn’t solve the problem. I suspect it’s a software issue, since it only happens when the next song starts or when I skip a track. How can I fix this?

Hi all. My ONE is refusing to reconnect to my WiFi and system. Had it for a couple of years with no issues but a couple of weeks ago it stopped responding when I asked Alexa questions. I reset it back so that it has green flashing light, go into the Sonos app and it shows up asking if I want to connect, I say yes and then it pings up saying not found? I also have a Beam, couple of Play:1’s and a Roam and they all work fine.I haven’t changed WiFi or any settings, it’s just decided it doesn’t want to play?Help!!!

I have just been listening to a playlist on Spotify that I selected via Sonos. It was awful, with lots of suddenly ending and skipped tracks. I stopped and closed my Sonos app and opened a Spotify app to connect to my Sonos system and play the same playlist. I am now enjoying the playlist with no interruptions and no skips. Why……?????

Hi Guys please excuse my lack of knowledge on this. I have a whole home Sonos set up.  I went against having halway speakers when the house was being built.  After living in the house I decided that I wanted hallway speakers too. There were two ceiling speakers close by but in another room. My Av guys have ‘piggy backed’ from those speakers and managed to get connections to the two additional speakers.  the issue I have is that whilst the original ceiling speakers still sound good. The new hallway speakers are quiet and lacking any energy.is there a way to improve the sound? 

Hi, Saavn stopped working on my Sonos System a week ago. I completed reauthorisation, it didn’t work. I cleared all chashe and Restared Sonos app from scrath and authorised again and yet Saavn music doesn’t play.I have submitted dignoctics. Your confirmation number is: **********. Moderator edit: Diagnostic number recorded and removed

I have 4 Move speakers I would like to connect via blue tooth for a party away from my house & wifi

My sound cuts out every 10 minutes when playing albums.I recently switched internet providers from Starlink back to Frontier. No issues with starlink router. I had this problem before with Frontier and remember making changes to the IP address settings.The usual solutions do not work.

thinking of adding Sonos Fives to my current system (Beam, Sub, Era 100s) - same room   Reasonably happy with the HiFi music reproduction but the focus is obviously to the rear of the seated  positions and naturally the front is a narrow focus from the Beam. Questions - Are you Five owners impressed with the music reproduction - worth the investment? Will TV (when turned on/video played) automatically play through the beam and Eras if music was previously played through Fives (and possibly the eras and sub). Sometimes play music through Apple Music on Apple TV, though generally through iPhone Apple Music app or Sonos app. I’m aware that speaker grouping is possible just wondering if the HDMI ARC connection would disable the Fives when activated. As i write this it occurs to me that music through the Apple TV will be still ‘TV’ audio so would have to be played through an app to use the Fives. Trying to keep things as simple as possible for the Mrs when I’m away and consider the implicat

Hi! ik heb nog een analoge platenspeler zonder ingebouwde versterker (en dus ook een aparte analoge versterker) die ik graag op mijn Sonos netwerk wil aansluiten. Dat netwerk (s2)bestaat nu slechts uit enkele met elkaar verbonden speakers .Wat is de beste manier om dit met elkaar te verbinden en mijn platenspeler ook op het Sonos netwerk aan te sluiten? groetjes! 

Hello. My Sonos ROAM no longer lights up and doesn't seem to work at all despite a reset. I only get the orange light when I put it on charge. I am no longer under warranty. Is this the death of the speaker?

Suddenly today, a number of Sonos Radio Stations seem to have disappeared.They still show up as favorites in my ‘sonos favorites’, but when I try to play them - nothing happens.  The ‘>’ play button goes to the stop button symbol.  If I press play, it momentarily shows the play button, then goes back to stop.  There is no error message.If I delete the favorite, and search for the station on Sonos Radio service, the station shows up, but if I say ‘Play Now’ - nothing happens. This is affecting:RNZ ConertRNZ NationalWQXR-FM (But ‘105.9 WQXR ‘ works)KUSCWYNZ-FM Any idea what is going on?with thanks for your help,bernt