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true cinema missing from app

  • June 12, 2025
  • 7 replies
  • 228 views

TrueCinema is missing in the app. I've succesfully updated the Beam(gen2) and the Ace but I still missing the TrueCinema  item on TV Swap menu.

Best answer by Milutin

I figure it out! Beam must be disconnected and reconnected from wifi and Voici! Now it runs perfectly!

Thank you all guys!

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7 replies

Mr. T
  • 2109 replies
  • June 12, 2025

Try signing out of the app and sign back in, force quit and re-open the app to see if the feature then shows.


  • Author
  • Contributor I
  • 2 replies
  • June 12, 2025

No luck, I tried but nothing changed! Anyway, thanks for advice!

 


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  • Prodigy II
  • 2607 replies
  • June 13, 2025

I don’t know much about the Ace headphones but is TrueCinema dependent on the sound format of the content? ie. does it need to be Dolby Atmos content to see the option? Are you watching content that provides for a TrueCinema experience


Mr. T
  • 2109 replies
  • June 13, 2025

I don’t know much about the Ace headphones but is TrueCinema dependent on the sound format of the content? ie. does it need to be Dolby Atmos content to see the option? Are you watching content that provides for a TrueCinema experience

No, think of the option being visible in the app similar to Trueplay but for the headphones.

The option should always be visible after the account has been flagged for the update/feature.


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  • Prodigy II
  • 2607 replies
  • June 13, 2025

@Mr. T 

Thanks! :)


Mr. T
  • 2109 replies
  • June 13, 2025

No luck, I tried but nothing changed! Anyway, thanks for advice!

 

You could try deleting the app from your device then downloading again from the store for a fresh install.


  • Author
  • Contributor I
  • 2 replies
  • Answer
  • June 13, 2025

I figure it out! Beam must be disconnected and reconnected from wifi and Voici! Now it runs perfectly!

Thank you all guys!