Answered

Hi. Installing a new system. For some reason it has established 2 systems on the same router. This means I cannot connect my 100s to the Arc Ultra (system2) as surround sound because they are claimed by system1. Tried  ‘forget’ function multiple times. Doesn’t work. Cannot find help completely deleting a system anywhere. HELP!!

I am building an master bedroom suite with a small home theater area.  Ideally I would like to use 2 sets of in wall speakers with 2 Sonos Amps and an in wall sub with it’s own amp.  However there would not be any Sonos voice control or audio swapping to the Ace headphones with this setup.I talked to a Sonos salesperson and she was not overly helpful.  She suggested using an Arc Ultra in the front.  Obviously it won’t be as nice aesthetically, but I also don’t think the sound quality would be as good.  It just seems that having the front speakers further apart is going to give better surround sound than a soundbar.Any ideas or suggestions?  

Trying to get my Sonos port to connect to WiFi. No flashing green light so the app doesn’t see the system. Works if plugged into Ethernet but my hub is in a different room so not ideal. Any ideas?

Please can anyone advise me :- Is it at all possible to add a Sonos One SL ( gen 1 ) to my existing system of 2 Sonos SL gen 2 in another room ? Many Thanks Guys  Moderator edit: removed the word “Play” from model name

I have a pair of Play:1 speakers linked as a stereo pair. I generally use an Amazon echo dot in the same room to ask for music etc. In the last few months the previous behaviour where the volume of the sonos speakers would automatically reduce when communicating with alexa no longer happens. If I have the music on loud then I either have to reduce the volume or shout very loudly!Have tried all the usual uninstall/reinstall, repair, unlink/link the sonos skill in alexa etc but with no success. I should say that other speakers in my system DO reduce volume when communicating with alexa (including an aging connect!) but not the Play:1s. Since I still use the old connect I am still on an S1 system. Any suggestions?

I have 3 Sonos Ones installed upside down.  They are slightly above eye level and that orientation allows me to access the volume controls.  I’m old and my memory sucks, but I seem to remember there was a setting that allowed you to reverse the direction of the volume buttons for this installation.  I can’t find it anymore and the volume direction is backwards now.  Am I imagining things, or they have always been that way?

the answer seems to be yes.if i want to stream its cool but what about all the music I have on my library. I have to play on desktop and hit airplay and then the app is only a volume control LOLive tried so many times and all the instruction online do not work for loading my library to sonos. question is why have an add library funtion on the app iof it doesnt work. beyond frustrated.

Hello, I am new to the world of playing digital files on any device, not to mention Sonos. I am noticing quite a few new classical music releases are offered by lossless file rather than a compact disc. How do I play those files on my Sonos? Also, is it possible to hook a device to the Line-in to do that? If so, how do I do it?Thank you! 

I e got a playbar and two s1 speakers about 10 years old. They work ok. I recently added an era 100 that drops out intermittently.  When it is working, The status on the app shows its wifi is not connected though. How can it be made to work full time? Nits on channel 44 the others are on channel 1.v annoying 

Looking forward to lossless Apple Music playing on my Amp . Nope  . I can play an Apple track on my phone from the Apple Music app . Lossless badge clearly seen . Then play the same track through my Apple Music service but selected through the Sonos amp . No lossless badge . Track is Hozier , Take me to the Church .  So conclude no Apple Lossless music on Sonos , despite recent email . And yes have checked the Sonos amp software is up to date and the Sonos app and Apple Music app . Any idea what might be going on ?. 

Trying to fix the Spotify Connect stopping working on my system, i removed the Spotify service. But whatever reason, it also delete the rest of my services.Now when i try to add the service again, the search screen returns nothing, no spotify, no youtube, just nothing. any idea? 

I see lots of aged threads on the issue where Sonos stops playing during ads. Most often, pause and play restarts as and music continues until some future random ad louses up my vibe.Yes, my apps and systems are up to date.Yes, my internet speeds are stellar.Yes, my mesh network is operating correctly.Yes, the moon orbit seems to be correct.Yes, I have logged out of Spotify and logged back in.

I just had to re-install my Sonos System following a change of internet provider. I did have my system wired using a Sonos Boost that is now redundant. I also played my Project Debut Carbon Evo turntable through a Cambridge Solo pre amp connected to Sonos Port. Due to it being a wired connection I had great sound quality throughout my house. I realise now I could just line into the Play 5 directly from the Pre amp and not use the Sonos Port ( or connect other equipment elsewhere such as a CD player). However, I want to maintain sound quality as best as I can and room flexibility for listening. What do others recommend as best solution?

Hi..i have apple tv connected to tv and then to arc ultra everytime i want to play lossless audio from apple music i get stereo pcm sound only and  if i stream with airplay 2 i get lossless.what is the problem why can’t i get it from apple tv..?i’m using sonos app.  

Hi all,Is there any news about this limitation removed ? After all, it's 2025 and having a playlist of over 100 songs shouldn't be a problem…(No matter whether some people think it's a good idea or not to have very large playlists)Can we expect this limit to be lifted?I bought my SONOS equipment without knowing about this. And if I had known about it, I think I would have turned to another brand.Thanks

Unable to see where upgrade coupon info is

I have 2 Play 1s, a Beam and a Connect Amp.  One Play1 And the Beam connect and work fine.  The other Play1 and the Connect Amp are recognised by the app but fail connection, and for the Connect Amp will not update the software so can't complete.  I do not understand how 2 items work but 2 do not.  Have had 2 phone sessions wth agents with no success.How can half the system work and half not especially when the play1s are identical.  Surely it can't be anything to do with my router or wifi.I was in the process of updating my sonos but am now having second thoughts unless I can get a handle on the the systems reliabilty.  

We lost power awhile ago and now our connect amp doesn’t work. We have reset it. The lights don’t light up on it. Think we need a new one?

Hey all,I just upgraded my Sonos Arc to the Arc Ultra. While I was hoping it would be a simple swap out using the cables I had hooked up to the Arc, something has gone haywire with the HDMI cable I was using (Monoprice 8k Certified HDMI) and the eARC handshake between my devices, tv, and soundbar are causing issues that cause the sound to be downgraded to non-Atmos or 5.1 tracks. I’ve troubleshot this all week and finally just decided to try the Sonos provided HDMI cable that came in the Ultra box, and used that from the eARC port of my LG C1 TV to the Arc Ultra, and that seems to have fixed the issues (at least so far). This makes me think that I need to replace the previously used HDMI cord and am wondering if anybody has suggestions for what they use. I need at least 10’ to be able to route it through my wall, and again, it needs to be in-wall rated.Appreciate your help in advance.

How do I get my line in to work on my new Sonos Move 2?

Does anyone else have this issue and do you have a solution? I have a 1st Generation Arc soundbar. Something I notice too often is that I will be listening to music on the Arc (with 2x Era surrounds) when the Arc suddenly stops playing music. For a while i thought this was down to bad wifi connection but then I started to notice the Sonos App has switched itself to "TV Audio" even though the TV is turned off.I wonder if the TV (or the connected Game Console) is "pinging" my Arc and causing this?I suppose I could turn off the power supply to the TV and Game Console and see if that stops it but that would be an inconvenient solution.I have noticed this occurring more frequently since last year's major update to the App. I rarely get through an album without it happening at least once.  

I wish to play mp 3 tracks I have saved on my phone and cannot see how to access them or play them via Sonos. Please advise.

Can I connect my Bluetooth headphones to a Ray? My AirPods 

Good morning. Sonos Ace, minimum volume is too high. Is there a way to lower it more? Thanks 

Hi, The new Sonos app (for Mac and iPhone, with Sonos One speakers, as of 1/22/2025) is an improvement from last summer, but… We frequently can not get any music to play out of our 3 speaker pairs without unplugging and plugging in the speakers.  With 6 speakers and several outlets behind furniture, this is HORRIBLE! When we do get music playing from a pair of speakers, we can’t add other speaker pairs… unless we start the music from the correct pair (living room or family room).  If we start the music on the dining room pair, we can never connect to the other speakers. We had a single speaker upstairs, but occasionally the music would shift to that speaker and then we could not pause/stop the music.  We finally powered off this speaker and this system works better.We have many friends with Sonos in their home and all have had rough experiences.  I used to recommend Sonos, but no longer do.  I’d like to add a couple more pairs of speakers but don’t dare given all the issues. #sadsonosu