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Hi,

 

Has anyone noticed there appears to be a bug with the Sonos app / Sonos Ace Noise Control functionality?  Selecting the noise control options with the Sonos app on Android does not change the mode on my Sonos Ace headphones.  The function can be changed directly on the headphones and reflects in the app when it changes, but it cannot be changed from within the app itself.

Hi ​@MrSpongeHead 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with the in-app controls for Active Noise Cancellation not affecting your Ace headphones.

I have my own set of Ace headphones and an Android phone, but cannot replicate this issue you are having.

As a result, please try the following steps. Any one may fix the issue, so you may not need to perform them all.

  • Try force-closing and re-opening the Sonos app.
  • Try rebooting your Android device.
  • Try rebooting Ace headphones:
    • Disconnect Sonos Ace from any USB-C cable connections.
    • On the left ear cup, press and hold the Power/Bluetooth button for about 3 seconds. Sonos Ace will play a power-off tone and the status light will turn off.
    • Wait 10 seconds.
    • Press and hold the Power/Bluetooth button for about 3 seconds to turn Sonos Ace back on.

If none of these steps help, I am not sure what will, but if this is the case, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

I had to factory reset the actual headphones and reconnect them to the app to get it to work.

Hi ​@MrSpongeHead 

Ah  - perhaps the app needed to re-link with the headphones, somehow.

I am glad to hear that you got the problem fixed, and thanks for coming back and updating the thread with the solution!

 

Just further clarification, these are a brand new set of Ace headphones and the issue had been present since I took them out of the box (after they did an update when I first connected them to the app on first use), so I'm wondering if it's possibly connected to that as well.  All good now though.

Hi ​@MrSpongeHead 

Possibly, but that is strange. I can’t even guess as to why that might have been.

There are more updates for the app, speakers and Ace coming out later today - please make sure you get all three!

Please also note that not all customers will get them immediately - there will be a rolling update over the next few days.

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