Answered
Alexa - Device is offline
When I ask Alexa to play a song it says that device is offline but I can play songs using the Spotify app
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Power down your device for 1-2 mins and then after it boots, check your device again. (Offline means the device is not connected to the Alexa servers)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.