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Prolo31
Contributor I
Apr 24, 2025 6:30 AM UTC
Answered

Airplay not working from iPhone music library

AirPlay to my Era100 from my iPhone music library was working yesterday. It is not today, but it works from the radio channels from the Sonos App. Chatted with the help centre. Made me switch to Bluetooth. Ok, it works but the sound quality is clearly worse, which is what I was impressed with, great sound via Airplay.

Anyone experienced this?

I will submit a new request to Sonos.

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Airgetlam
AirgetlamAnswer
Apr 24, 2025 3:40 PM UTC

I’ll be interested to hear what Sonos support says, after your diagnostic submission and a phone call. 

Bruce
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9 replies

Airgetlam
Airgetlam
Apr 24, 2025 7:15 AM UTC

You might want to try a reboot of everything, your speakers, your router, your iPhone. Not sure which one it is, but I’m certainly able to AirPlay 2 from my device to the compatible Sonos speakers I have. 

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Bruce
Prolo31Author
Contributor I
Apr 24, 2025 10:19 AM UTC

Must be something else. I can AirPlay from the Sonos App on my iPhone and get sound out. When starting a song from the iPhone Music App, it starts but no sound and stops after 10 seconds.

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Airgetlam
AirgetlamAnswer
Apr 24, 2025 3:40 PM UTC

I’ll be interested to hear what Sonos support says, after your diagnostic submission and a phone call. 

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Bruce
Prolo31Author
Contributor I
Apr 24, 2025 9:07 PM UTC

Me too.

Same from Bandcamp, track starts, no sound then stops after 10 seconds. Maybe an iOS bug.

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106rallye
106rallye
Apr 25, 2025 11:02 AM UTC

You state  “I can AirPlay from the Sonos App". The app is just a remote to the system. It does not play anything - the system does. You should not be able to Airplay from the Sonos app.

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    Prolo31Author
    Contributor I
    May 26, 2025 5:07 AM UTC

    Update, better late than never.

    It is working again. I assume the iOS update did the trick.

    No reply from Sonos.

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    Dragon66
    Lyricist I
    Jun 11, 2025 5:19 PM UTC

    AirPlay issues. Called Sonos support we had to reset speaker to factory settings. AirPlay worked but next day I tried and it was not working again. Still haven’t gotten it to work. ‘AirPlay can not connect to Sonos’ error, so frustrating. I think this started happening after the last Sonos update. If anyone have any suggestions or fix please let me know. 
     

    thanks. 

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    Airgetlam
    Airgetlam
    Jun 11, 2025 5:36 PM UTC

    Just tried this from my iPad. Worked fine. This is after yesterday’s update.

    Can we get more details? Which iPhone, which iOS, which Sonos speaker?

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    Bruce
    Dragon66
    Lyricist I
    Jun 11, 2025 6:50 PM UTC

    I have an iPhone 15pro with iOS 18.5. Speaker is a play 5. My wife’s phone is giving same error. 

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