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leo07Answer
Prodigy I
Jun 8, 2025 5:32 PM UTC

I had the same issue yesterday, for me and I hope for you also the solution was only disable the skill of Sonos and after enabled it again and connect your sonos account it alone will connect all your speakers and enable Alexa, but before this step you need to link your account of Alexa in the Sonos app :)

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5 replies

nik9669a
Senior Virtuoso
Jun 8, 2025 8:09 AM UTC

To save us guessing, what have you tried - starting with: have you added Alexa yet? 

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Craig LeylandAuthor
Contributor I
Jun 8, 2025 9:29 AM UTC

Hi

yes i have added Alexa, created a group called family room containing my ultra and sub 4. I have added the ultra to my Alexa.

when I ask it to play something on Family room or Arc Ultra, I get told to enable the skill in Alexa and ask her to discover it.

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106rallye
106rallye
Jun 8, 2025 11:33 AM UTC

Where do you go wrong in these steps.

https://support.sonos.com/en/article/set-up-an-amazon-alexa-device-to-control-sonos

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    nik9669a
    Senior Virtuoso
    Jun 8, 2025 4:29 PM UTC

    Hi

    yes i have added Alexa, created a group called family room containing my ultra and sub 4. I have added the ultra to my Alexa.

    when I ask it to play something on Family room or Arc Ultra, I get told to enable the skill in Alexa and ask her to discover it.

    A Sub should be bonded to the Arc Ultra, and will then appear as a room in the Sonos app. If you need to “create a group called family room” something is wrong in your setup. 

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    leo07Answer
    Prodigy I
    Jun 8, 2025 5:32 PM UTC

    I had the same issue yesterday, for me and I hope for you also the solution was only disable the skill of Sonos and after enabled it again and connect your sonos account it alone will connect all your speakers and enable Alexa, but before this step you need to link your account of Alexa in the Sonos app :)

    Translate
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