Trending Lyricist I

Answered

alexa voice assistant is too energetic.

Forum|Forum|1 year ago
November 1, 2024
75 replies
4001 views

Since yesterday!?, the alexa voice assistant on the sonos device is louder.
Even with the sonos volume set to 1, alexa announces loudly.
The music volume can be changed as before from the app or alexa.
This has occurred on several of my sonos devices and not on the amazon device.
Also, this event is not cured by unlinking or signing out/in between sonos and amazon.

Is there a solution?

Am I the only one experiencing this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Corry P

Hi @payapaya et al

Welcome to the Sonos Community!

Thanks for flagging. We are currently investigating reports of Alexa and Google Assistant being too loud as compared to the volume of the speaker.

We don’t have an estimate for when a fix will be made available, but I will update this thread when it is. In the meantime, you can cease troubleshooting.

Thank you for your patience.

A

andyinleeds

Lyricist II

Same here, since the update a couple of days ago both of my Sonos One’s play Alexa way too loud relative to normal levels. Even with music level at zero Alexa will blast out at a high level.

Same goes if I do ‘Hey Sonos’.

Not found a fix yet.

P

payapayaAuthor

Trending Lyricist I

Thanks for the reply, andyinleeds. It was helpful.

I called the help desk at sonos before posting, but the following two answers were given, so I asked the question here just in case. It looks like I'll have to restrict usage for a while and see what happens.

　　(1) No firmware updates have been performed recently.
　　(2) I think the WIFI settings at home are affecting the problem.

If firmware is the cause, Sonos should definitely look back at the May incident and do a thorough release inspection.
I wake up every morning with the alexa setting for news and music, but the news was loud and disturbed my wife and children.

It is sad.

A

andyinleeds

Lyricist II

Spent a good while on the phone and I’ve supplied a video/audio for engineering with the relative levels of the Alexa/’Hey Sonos’ voice when main audio is both at 30 (fine) and at 1 (too loud), so I’ll see how far I get.

N

Nicolas4Music

Lyricist III

Same Problem with sonos One

Sonos OS: S2
Version : 16.4.4 (numéro 81158210)
Version matérielle : 1.21.1.8-2.1

No improvement after factory reset

maybe one day we'll be able to set response volume level (Sonos Voice Control )

T

ThomasZ

Lyricist I

Same here in Austria with Sonos one. Talked an hour with support and tried everything. Removed Alexa, removed Sonos skill in Alexa app, disabled Sonos speakers in Alexa app, removed volume Limit, restartet Modem and Router, resettet Sonos one, unplugged all Sonos products from power, changed different settings in alexa app, tried Sonos voice control and Google Assistent. Didn't changed anything. With this loudnes, the voice assistents are useless. This is ridiculous...

M

Mcbr

Lyricist I

Ditto: since app update to 80.11.33 which updated speakers to 81.1-58210 Alexa screams at me. My "good morning" routine is essentially useless because the volume is WAY too loud for my bedroom. WTF?

R

Rose73

Lyricist I

I have same issue with Sonos Beam Gen 1. Started with their software update on 31 October. Have done a complete factory reset but no change to issue.

P

payapayaAuthor

Trending Lyricist I

Dear SONOS Support

We would like to thank you for your continued support.

We would appreciate it if you could provide us with specific information regarding the above situation and whether you are taking any action within your company.

A

Alexhalliow

Lyricist I

Same issue here. Let’s hope Sonos fixes this asap

B

BENZER

Lyricist I

Same problem here.

Show more replies

Sign up

Login to the community