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payapaya
Trending Lyricist I
November 1, 2024
Answered

alexa voice assistant is too energetic.

  • November 1, 2024
  • 75 replies
  • 4001 views

Since yesterday!?, the alexa voice assistant on the sonos device is louder.
Even with the sonos volume set to 1, alexa announces loudly.
The music volume can be changed as before from the app or alexa.
This has occurred on several of my sonos devices and not on the amazon device.
Also, this event is not cured by unlinking or signing out/in between sonos and amazon.

Is there a solution?

Am I the only one experiencing this?

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    Best answer by Corry P

    Hi @payapaya et al

    Welcome to the Sonos Community!

    Thanks for flagging. We are currently investigating reports of Alexa and Google Assistant being too loud as compared to the volume of the speaker.

    We don’t have an estimate for when a fix will be made available, but I will update this thread when it is. In the meantime, you can cease troubleshooting.

    Thank you for your patience.

    75 replies

    Show previous replies
    mito79
    Lyricist I
    November 5, 2024

    Same issue with my Beam since a few days… :(

      iMod109
      Lyricist I
      November 5, 2024

      I have the same issues with alexa‘s volume not bound to the general volume. Very annoying. 

        Coatesie
        Lyricist I
        November 6, 2024

        Same issue here with beam and play 1

          Graham1974
          Lyricist I
          November 7, 2024

          Same issue here with Sonos One. Alexa has been loud for about two weeks. I can't control her volume along with the music volume. C’mon Sonos. Sort it out.

            Bienvenu
            Lyricist I
            November 7, 2024

            Same issue across several Sonos Ones. The 'bloing' noise in response to wake word is at the correct volume, but all responses from Alexa (including the acknowledgement 'dee-doo' when turning off a light) are at about volume 4, which is much too high - and doesn't seem to change with volume settings. 

            My Echo hasn't changed, this is a Sonos issue. 

              Corry P
              Corry PAnswer
              Sonos Staff
              November 7, 2024

              Hi @payapaya et al

              Welcome to the Sonos Community!

              Thanks for flagging. We are currently investigating reports of Alexa and Google Assistant being too loud as compared to the volume of the speaker.

              We don’t have an estimate for when a fix will be made available, but I will update this thread when it is. In the meantime, you can cease troubleshooting.

              Thank you for your patience.

              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                payapayaAuthor
                Trending Lyricist I
                November 7, 2024

                Hi Sonos Corry P.

                Thank you for taking the time to reply.
                I feel much better knowing that Sonos is aware of this issue and is looking into it, and that I can avoid hours of pointless trial and error.
                We are waiting for an early resolution and hope to hear from you soon.

                I am sure there are many users who are troubled by this kind of problems,
                I expect further information sharing and improvement through the support desk and WEB.
                I believe this will lead to the recovery of the value of Sonos.

                  Argoode
                  Lyricist I
                  November 8, 2024

                  Since yesterday!?, the alexa voice assistant on the sonos device is louder.
                  Even with the sonos volume set to 1, alexa announces loudly.
                  The music volume can be changed as before from the app or alexa.
                  This has occurred on several of my sonos devices and not on the amazon device.
                  Also, this event is not cured by unlinking or signing out/in between sonos and amazon.

                  Is there a solution?

                  Am I the only one experiencing this?

                  Ahhh yees!! Finally i've found fellow louders, i've seen old posts for it but not this recent so thanks, glad Sonos are aware! I came down in the morning last week and burst an ear drum 😂

                    P.Janssen
                    Trending Lyricist I
                    November 8, 2024

                    Good to know Sonos is aware of this issue and working on a fix.

                    I’m having the same issue with Google Assistant on my Sonos Arc & One speakers. It started after updating the system to firmware version 81.1-58210.

                    Next to this, I also noticed that the volume controls via GA are not always correct. Asking GA to set volume to level ‘3’ should result in ‘30%’ but actual result is only ‘3%’. Same for volume levels 5 (5% instead of 50%) and 10 (10% instead of 100%). The other volume levels 1,2,4,6,7,8,9 are all okay.

                    Please also fix this. Thanks!

                      BrightonMike
                      Contributor I
                      November 9, 2024

                      Glad I found this thread.. I asked Alexa to change a radio station last night at 11pm and woke the entire house! 

                       

                      Looking forward to a fix 

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