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payapaya
Trending Lyricist I
Nov 1, 2024 4:55 AM UTC
Answered

alexa voice assistant is too energetic.

Since yesterday!?, the alexa voice assistant on the sonos device is louder.
Even with the sonos volume set to 1, alexa announces loudly.
The music volume can be changed as before from the app or alexa.
This has occurred on several of my sonos devices and not on the amazon device.
Also, this event is not cured by unlinking or signing out/in between sonos and amazon.

Is there a solution?

Am I the only one experiencing this?

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    Corry P
    Corry PAnswer
    Sonos Staff
    Nov 7, 2024 12:59 PM UTC

    Hi @payapaya et al

    Welcome to the Sonos Community!

    Thanks for flagging. We are currently investigating reports of Alexa and Google Assistant being too loud as compared to the volume of the speaker.

    We don’t have an estimate for when a fix will be made available, but I will update this thread when it is. In the meantime, you can cease troubleshooting.

    Thank you for your patience.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    aibcarpentry
    Lyricist II
    Nov 10, 2024 9:46 AM UTC

    This has been driving me mad for a couple of weeks or more now and I couldn't find others in the first place. I've 5x Sonos One all with the same problem.

    For example if I want to listen to some music from Spotify then it shouts out at stupidly loud volume what it is playing. This is so much worse when it's late night or early morning sleep/wake up music.

    The Alexa function is currently unusable, I may as well just use the app. I'm not going to spend more time on the phone to reset everything when someone must have changed something for it to be doing this.

     

    Fix the problem Sonos, I've invested a lot in you.

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      MarkAllen248
      Lyricist I
      Nov 13, 2024 1:24 PM UTC

      I’ve been trying everything for the past few weeks to correct the issue with Alexa’s voice being too loud and no way to lower it. I’m glad I found this thread. I have no issue controlling the volume of music or podcasts whether it’s on my phone app or directly using the Sonos One volume controls. It’s only Alexa’s voice that is fixed in volume. This never used to be an issue and the volume of Alexa’s voice could be raised or lowered by voice command “Alexa volume 1 (or whatever number through 10), or directly on the Sonos One. 

      Sonos, please correct this for your loyal customers. 

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        toonverdonck
        Lyricist I
        Nov 14, 2024 3:14 PM UTC

        Same problem, drives me crazy!

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          Nicolas4Music
          Lyricist III
          Nov 14, 2024 6:18 PM UTC

          Hi Corry P Sonos Staff,

          Do you have news ?

          Is not possible to rollback with old firmware ?

          Thanks

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            Corry P
            Corry P
            Sonos Staff
            Nov 14, 2024 6:47 PM UTC

            Hi ​@Nicolas4Music 

            Sorry - I don’t get news. One day it will be fixed, and you may well know about it before I do. I will update this thread once it is, however.

            No, it is not possible to rollback firmware.

            I hope this helps.

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            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              timbra
              Lyricist III
              Nov 18, 2024 12:05 AM UTC

              I also have the same problem that Alexa is too loud on my Move. When I have music playing softly in the bedroom and ask Alexa anything she shouts the house down. 

              Far to loud be of any use in a bedroom. 

               

              Please fix as it used to worrk really well until fairly recently.

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                Islay Whisky
                Contributor I
                Nov 19, 2024 11:21 PM UTC

                Yep, same here, sounds like the voice control is trying to pick a fight by shouting back…

                It used to work fine, but now, do the boffins at Sonos control wear ear defenders?

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                  clnelson001
                  Lyricist II
                  Nov 20, 2024 4:59 AM UTC

                  Same here. Alexa way too loud.
                  SONOS One. 

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                    MarkAllen248
                    Lyricist I
                    Nov 20, 2024 2:17 PM UTC

                    Sonos Team: Just to be clear I can adjust the volume of Alexa. It’s just that the lowest volume of Alexa is louder than it used to be. Before the volume setting of music or podcasts was very close to the volume of Alexa. Now Alexa’s volume is more like 4 when the music is at 1. 

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                      Ryguy82
                      Ryguy82
                      Lyricist I
                      Nov 21, 2024 4:46 AM UTC

                      Why doesn't sonos just revert back from the last update. Its so rude they don't for their new speaker...ugh? I'm disabled and need Google assistants to do anything. Moderator please reply. Ryan

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