alexa voice assistant is too energetic.

Same here.  I use the Era 100 for my home office speaker.  Even with no music playing, the Alexa announcements (someone at the door, etc.) are entirely too loud and interrupt meetings and phone calls.

Same issue here. Alexa voice very loud, shouting.

Please fix.

Same issue here. Alexa suddenly became much louder at the beginning of November. Even on volume Zero Alexa is too loud for the late night and early morning commands. ​@SONOS please fix this!  It’s an issue on all my devices now. 

Same here too, I was silently watching this thread in the hope it would be fixed fairly quickly, but apparently not and this needs to gain more traction. Sonos doing what they do best and ignoring problems, it’s a real shame that their customer service element is so poor compared to their speaker quality.

Having the same problem as you all. Volume is on 1, asked Alexa what the weather forecast is, jumped out of my skin when she replied on full volume!

Hi , brand new Sonos owner here (2 era 100s) , just painfully discovered this flaw after listening to loud music and then later asking Alexa the weather 👂👂👂👂. 
 

i have removed Alexa from Sonos until there is a update, just stick to the old echo dot we have. 

 

Other issue which I resolved was the 2 speakers would not pair , apparently my BT smart hub2 needed 5ghz switched off. Can this be switched back on now the speakers are paired in stereo ?

Mark. 

1. Information linkage for those who have the same problem
(1) As of 11/22, it has been confirmed that this is a problem with SONOS products and that it is being addressed.
　The Japanese support office has responded as follows.
　(The Japanese original has been translated into English.)
=====
Our team has thoroughly investigated the issue of Alexa volume not being controlled,
We have found that the volume level of Alexa's response is higher than expected.
Thank you for your report. We are still investigating this issue,
We do not have an estimated date for a fix at this time.
This matter has been forwarded to our dedicated team, who is currently investigating.
Our team is currently working hard to resolve this issue.
=====

(2) The version of my environment where the issue is occurring is as follows
   IOS app 80.11.51 (release date 11/4) 
   SONOS one 81.1-58210 (release date 10/29)

 2. Requests for improvement to SONOS
(1) Appropriate internal information coordination
　From the best answer given by Corry P in the community, I thought that this issue was already under internal investigation as a SONOS product issue.
　I had informed the Japanese support office of the existence of this community article, the fact that the problem did not occur on Amazon devices in my environment, and other event information and diagnostic data, and had told them that there was a strong possibility that the problem was caused by a SONOS product. However, as of 11/19 and 11/20, I received a request to contact Amazon because the problem is with the Alexa app.
(2) Sincere response
　The Japanese support contact finally disclosed the information after the fourth email reminder when I asked during troubleshooting whether there had been a recent app or device firmware upgrade in my environment. (Initially on 11/4, the response was that there had been no change, but I was eventually able to confirm that there had been a change. If they had told us sooner, we could have avoided unnecessary troubleshooting.)
　The Japanese support office also told us that they are currently doing their best to resolve this issue, but they have not provided any information on their activities to resolve the issue. If there is no fixed schedule for the fix, we would like to know the status of the investigation and the date of the announcement of the planned fix date.
 

It's just awful….

Is anybody even testing the basics before releasing?

This should be handled as a show stopped and fixed immediately. We have nine Alexa enabled Sonos Speakers, all of them shouting when talked to.

Edit: Sorry I have to correct myself, at least the Roams seem to be fine.

Same issue here, Sonos Move. Alexa used to be pegged to level of music but now it’s stuck at a loud volume that I can’t reduce. Really annoying.

For a month now, no news, no solution 😣