alexa voice assistant is too energetic.

​@SONOS Can you please share any news of this issue.

Is it a known issue to Sonos?

Is it on the agenda to be fixed?

Is there a work around for us users to be able to use Alexa again via our expensive Sonos speakers?

Please don’t ignore us :(

Corry P (Sonos support), 30 days after your response above do you have an estimate or ETA yet? Please provide an update, or let us know who we can contact instead. 

Hi ​@Adrian Stent 

I appreciate what it must be like for you to wait with no idea of how long you will be waiting for - personally, I am waiting to be able to add Alexa to two speakers. Much like this issue, however, I have no idea how long it will take before I can. 

Not only do I not have access to see how long something might take, no-one even makes that estimate in the first place. The issue will be resolved when it is resolved, and neither you nor I will have any prior notice as to when it will happen. Even if we did come up with an estimate, I would not be informed, and if I was, I would not be allowed to share it publicly - we’re not about to hand out dates so people can get even more annoyed if we miss one.

No-one is going to be able to provide you with this information - they probably wouldn’t even say as much as I just have.

Sorry I could not be of more help.

Hi ​@Corry P 

Thanks for responding so quickly to my comment. I understand that commitment on dates is tricky. It would be good to hear officially that the issue is known and that a fix will be delivered at some point.  Is that sort of information available somewhere else, or should we take your initial response as official acknowledgement and commitment to fix?

Hi ​@Adrian Stent 

Yes please.

I just set up an Era 100 and couldn’t believe how loud both Alexa assistant and Sonos assistant were in comparison to the volume the music was playing. In the morning I like to set the speaker playing quietly to start the day - and Alexa woke the whole family up, booming “Now playing….”! Sonos assistant seems even louder.

I’d love a separate setting for the volume of the voice control but it should at very least be close to the volume that’s been set.

Looks like I’ll have to return the product.

A disappointing first experience with Sonos. For a company that clearly spends so long on sound quality, having such a radical disparity in volume on the assistant voice seems like a huge oversight - I see from other threads similar issues have been unresolved by the company for quite some time...

Hi ​@Corry P 

Thank you for doing everything possible within your limited authority.
We hope that you will continue to ensure that the voices of the community are heard within the company.

In general, addressing defects in existing features for existing customers is a top priority for our responsibility to provide products and services, as well as for business continuity.
Furthermore, I know that you have been mindful of your commitment to applying rigorous testing since the May launch incident, and I trust that you are doing your best to address existing feature defects, especially those that occurred in the release-up phase.
However, it is hard to know the status of the response at all.
I would like to reiterate that we receive requests from our customers for information linkage on the time of resolution and the status of response (e.g., the cause has been identified, the correction has been started, etc.).

Another “me too” post. I’d like Google to stop yelling at me when the speaker is at 7% volume. 

Another “me too” post.  Alexa is yelling at our family.

So, once again, Sonos technicians break the software and don’t know how to repair it… roll it back perhaps! Don’t they test things, on no, we are the guinea pigs nowadays. 
they now shout out confirmations late at night, even in whisper mode Alexa gives stage whispers in response.