Failed authorising TIDAL (errors 89h1fl798 from Android or 89h1hhcdh from Win-Laptop)

Forum|Forum|1 year ago
May 25, 2025
6 replies
128 views

Hello community,
Since yesterday I couldn't re-authorise Tidal since I did a reset of System on my Move 2.
I´m 100% I´m using the correct email and password, for it does go thru the login… yet smapi.tidal.com keeps giving this:

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Best answer by Corry P

Hi @Kanjandre et al

For your information, we are no no longer able to reproduce this issue in our testing - it appears that Tidal have implemented a fix.

I hope this helps.

Airgetlam

Have you checked with Tidal? This appears to be a response from a Tidal authorization server, not a Sonos server, based on your information.

Bruce

Corry P

Sonos Staff

Hi @Kanjandre

Thanks for your post! I was able to reproduce this error with our test account and have reported it. I imagine we’ll inform Tidal of the issue and they will need to address it.

Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein