It seems like the new iOS app is so dumbed down there is nothing that can be done to restore an older Sonos device. I have tried everything including using both the Android and iOS app. The hardwire option doesnt work.
If there was still a way to manage the network and/or update firmware on devices through the app, that would probably help so many people. But now it seems you cannot do anything until the Sonos device is completely provisioned on a new network which is not possible because the legacy settings cannot be altered.
I’m never buying another Sonos product.
I’m never buying Sonos products again either, and I’m telling everyone I know not to buy them, including the Best Buy employee who asked me why I was recycling EIGHT Sonos products which became sitting bricks this year.
It seems like the new iOS app is so dumbed down there is nothing that can be done to restore an older Sonos device. I have tried everything including using both the Android and iOS app. The hardwire option doesnt work.
If there was still a way to manage the network and/or update firmware on devices through the app, that would probably help so many people. But now it seems you cannot do anything until the Sonos device is completely provisioned on a new network which is not possible because the legacy settings cannot be altered.
I’m never buying another Sonos product.
You might have to explain this one to me - why wouldn’t a Sonos speaker of any description not show up in the Sonos App if it’s wired to the local network router, as long as the controller device in use is connected to the same network subnet (with no wireless network segment isolation) and the App is using the same Sonos Household that the speaker was originally added to?
You don’t need access to any Sonos App settings when the device is using a wired/SonosNet connection.
I have the same issue. I recently changed my router and network provider. The new router is an Archer C64. I have two Sonos One Gen1 on my work desk. Both need to be factory reset to connect to a new network. However, both can’t connect to the WiFi.
BUT, if I change to the old router there is no issue. I tried to change all the settings as recommended of the new router: 2.4 ghz, channel 11, Mode 802.11n only,… you name it. It won’t connect.
So I am not really sure what the problem is, neither what the solution is. Any ideas?
My guess is the security settings on your WiFi channel, but I don’t have access to any diagnostic submission data.
For what it’s worth, neither needed to be factory reset (and losing all stored stations, streamers, etc). You could have just followed the new router - installation instructions FAQ.
One other thing I’d try is simply wiring one of them to your router with an Ethernet cable, long enough to get them set up. Once that’s done, you should be able to remove the cable, given that they can see the WiFi signal.
I have the same issue. I recently changed my router and network provider. The new router is an Archer C64. I have two Sonos One Gen1 on my work desk. Both need to be factory reset to connect to a new network. However, both can’t connect to the WiFi.
BUT, if I change to the old router there is no issue. I tried to change all the settings as recommended of the new router: 2.4 ghz, channel 11, Mode 802.11n only,… you name it. It won’t connect.
So I am not really sure what the problem is, neither what the solution is. Any ideas?
What network SSID do you see when you go into the network settings of the new Sonos App?
‘Settings (gear icon)/Manage/Network’
So I’ve just been troubleshooting this issue on a second hand Sonos One speaker that I’ve picked up.
Initially, there was a tear in the cone, so I spent some time fixing that with some glue, and I’m quite impressed with out it all worked out.
But my wife wants this speaker in the kitchen where there is no network ports, so I had to figure it out.
I factory reset the device, as it was configured to someone elses account, and set up from scratch. It’s the only SONOS device that we own, so there’s no issues there.
After that, I ran into the same wifi problems as everyone else while trying to set it up.
In the end I just unplugged the ethernet port, then the Sonos app popped up telling me that there was a new speaker that I could connect to. Put in my 2.4ghz specific SSID details, and it connected right away.
I hope that helps someone in the future.
NOTHING should be this difficult to fix! Two hours later, after trying every suggestion, still unable to connect to WiFi network. Router resets, ethernet cables, various Sonos apps...all useless. This is the second time this has happened after a power outage. Time to find another wireless product I guess. Sonos: Publish a solution that doesn’t have multiple lame, “...if that doesn’t work, try….” steps. One problem. One solution or Fix. Sonos One.
I’ve re-read everything Sonos has published about this problem. I have tried everything. Just when I think I have it figured it out, nothing. Only way it’s working is via ethernet cable. Not acceptable.
I have the same issue with Sonos One and cannot add a WiFi network in the app. The update network widget in the app does not find the device and I cannot go any further. Need to use an ethernet cable directly to the router which is completely unacceptable. Basic concept of connecting a device to WiFi and Sonos can’t deliver it. Quite something tbh.
