Sonos preventing use of Sonos 1 app – instead screen urging use of Sonos 2

Forum|Forum|1 year ago
May 26, 2025
4 replies
122 views

I have two Sonos system, one system with Sonos 2 app, and newer devices, and one system with Sonos 1 app and a connect device that does not funcion with Sonos 2 app.

Since a couple of days Sonos is preventing me from using the Sonos 1 app. Instead they are showing a screen, instructing me to use the new Sonos app (which is impossible with the Connect device).

Anyone else experincing this?

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Best answer by controlav

Yes, I get this randomly too, super annoying. You can try the “forget this system” / “use existing system” dance and it will sometimes come to its senses.

Do NOT factory reset anything though.

Or you could try a third party app that handles this scenario smoothly.

controlavAnswer

Lead Maestro

Yes, I get this randomly too, super annoying. You can try the “forget this system” / “use existing system” dance and it will sometimes come to its senses.

Do NOT factory reset anything though.

Or you could try a third party app that handles this scenario smoothly.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.