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asef
Contributor I
May 21, 2025
Answered

Sonos Sub 4 cannot coonect ro Ruckus Access Point

I have Ultra ARC and that is running well connect to our wifi system (Ruckus) however Sonos Sub 4 canoot connect (Sometime can connect but arround 10-15 second that is disconnected).

and i need to make sure, Sonos using dual stack(IPv4 and IPv6 on this devices) for connectivity? if yes  then its possible for them to allow only IPV4 on this Sonas Device?

 

Thank you for your attention and cooperation.

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Stanley_4
Stanley_4Answer
Grand Maestro
May 26, 2025

I don't know your router so I'm no help there, maybe a call to Sonos support could get you working?

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3 replies

Airgetlam
Airgetlam
May 21, 2025

Not sure I understand. When you ‘bond’ the Sub to your Arc Ultra, it no longer directly connects to your WiFi, it connects to a ‘hidden’ 5Ghz WiFi signal generated by the Arc. It does get a proxy IP address from your router, but connects to the signal from the the Arc. 

To my knowledge, Sonos does not yet support IP v6 directly, but as it is backwards compatible with IP v4, it normally isn’t an issue. 

Bruce
asefAuthor
Contributor I
May 26, 2025

yes im use IPV4 also for connectivity and this is just make sure because i dont knowo the problem when i connected the Sonos Sub 4 and try add to ARC Ultra that is not working and immedialy disconnected.

please help for the solutions and thank you for your attention.

Stanley_4
Stanley_4Answer
Grand Maestro
May 26, 2025

I don't know your router so I'm no help there, maybe a call to Sonos support could get you working?

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