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Hi All... I just installed the Sonos controller on my new iPhone 8. First time I have ever had an iOS device. When I connected the Sonos app to Spotify, it automatically connected to an account (required no login). Unfortunately it connected to the wrong account. It appears to be my son's Spotify account. I have never logged into his account before, ever, on any device I own so not sure why it would connect to his. I also connected to Pandora and it found my Pandora account without issue (never required a login) here either. I have the Spotify app installed on the same device and it is logged into my account correctly. I cannot find a setting anywhere to change this. Any help would be appreciated.

Does voice controls with Sonos work in china ?

I am currently building out a fitness studio. In order to keep our neighbors reasonably happy, I will be using numerous speakers throughout vs. fewer larger speakers so that I can keep the volume of each speaker low and still distribute sound to my clients. I would like to make Sonos the core of my system. However, my land lord has donated 6 JBL Control 65 P/T 8ohm pendant speakers and an amplifier (Crown 1160MA) for my use. Although I would love to keep it simple and use all Sonos ones, both she and her architect are encouraging me to use the pendant speakers to control the direction of sound (and possibly not have speakers mounted on the walls of the adjacent neighbors). If I utilize the 6 pendant speakers I would probably still need 6 or 8 Sonus ones for the exterior walls. Because numerous different trainers would be coming in to use the music system I hope to keep it as simple as possible. My questions: 1) This speaker setup (6 wired 8ohm speakers and 6-8 Sonus 1's) could

I have 2 Sonos Ones (as well as a few play:5s). However, Alexa keeps forgetting how to work them. I can use Alexa for the general non-Sonos stuff, but I'll regularly say "Alexa, play" to resumse playback and I'll be told I have to enable the Sonos skill. This skill is enabled. Yesterday I had this problem and disabled the skill, re-enabled it and it worked again for a bit. But today it's lost it again. I've had this before as well. It seems pretty unreliable. I had one Sonos One to start with and ended up just not really using the alexa skill because it seemed easier to just go into my pocket, get my phone out and play or pause it there. But now I have a 2nd one I'd quite like it to actually work as advertised. (I bought the 2nd with the understanding that this is still in its infancy so is likely to improve in time, but I also wanted to expand my Sonos a little anyway so the voice support wasn't a deal breaker.) Is it possible to get this to work consistently?

Can anyone help me in getting Alexa on the sonos one to connect with spotify, I keep getting a message back saying it is off line???? All other aspects of Alexa seem to be working well.

Hi all. I’ve searched and searched but can’t find an actual fix for the problem with the Samsung universal remote. Thought I’d ask the hive to see if someone can point me in the right way. Tv- Samsung qled q7 65 Remote - universal remote Problem - I have my remote working perfectly with live tv and the volume and mute functions work beautifully. I have an Nvidia Shield connected via HDMI. My issue is that I can’t control the volume with the tv remote when I’m watching media through the shield. Note- before I added the Playbar, the remote was able to control tv volume. After the Playbar connection- I just get a pop up saying the audio is connected by optical cable BUT no change in volume. Is there a work around? I’m really sorry if there is a fix that I’ve not been able to find! Thanks heaps in advance. Cheers

I have 3 play:1 in my house and yesterday i bought a sonos one because the store said it was going to work with play:1 but when im trying to connect it dosnt work... Is it going to work or do i have to go back and turn it back and buy play:1 ???

Hi there, Sonos newbie hear, so please be gentle! Does anyone know when the Sonos app will be updated to allow application of True Play from an iPhone X? Many thanks for any help and Merry Christmas!

I have two play 5 set up in stereo. Vertical orientation. They sound great but sometimes I want to drop the volume without opening the app and they just don’t respond.

Am I correct in saying that if your TV does not support DD5.1 pass through with HDMI (the majority of TV's) then you will only get PCM Stereo with HDMI ARC on the Beam? Cheers.

hi all, Just completed my renovation and got my new sonos system set up. i have 2 question here. 1) i cannot get the LG remote control to control SONOS playbar and sub volume. My tv set is LG 75UK6500PTB 75 IN ULTRA HD 4K SMART LED TV. can pls advise? 2) i have a play 5 in my masterbed room. my tv set is LG 43UK6320PTE 43 IN ULTRA HD 4K SMART LED TV. i have gotten Logitech Bluetooth Audio Adapter to convert my play 5 but i cant seem to make it work.. Can someone pls assist?? Thank you so much

Owner of 2 x Sonos Play 1s & Sonos Sub. Bought an LG OLED55E7N on Black Friday last year at a bargain price. TV has a decent builtin soundbar, but can't make use of the surround Play 1s & Sub, which seems a shame. Would you consider the Sonos Beam so can take advantage of a 5.1 setup with the Play 1s & Sub, & disable the builtin soundbar?

Hi guys, I have a pair of Sonos Play 5 ( 1st generation ) speakers in my living room. I am planning to buy the upcoming Sonos Beam but I have one question. Can I use my Sonos Play 5 speakers, which just happen to be on the bookshelf behind me when I'm watching TV ( which to my mind is just the ideal position for them for the surround effect ), both as surround speakers with the Beam when watching TV and after turning off the TV use them again as the main stereo speakers for music without having to do a speaker reset and a Truesound calibration every time ?

Hello I currently have 2 sonos one, and I am considering buying the beam as well. One key thing for me would be if I can combo both my Sonos One and my beam to use with my TV. Will that compatibility be possible?

Exactly as the title suggests. IPhone running the latest IOS, sonos app updated this morning, still can't use trueplay.

Hi all, I was using a projector (Optoma HD141X) with apple tv(2. or 3.) generation and home theater. Projector to apple tv with hdmi and projector to home theater with audio cable. Then I bought a Sonos playbase and 2 sonos 1. But I can’t get sound from Sonos when I connect projector. First I connect Optoma to Apple tv with hdmi and apple tv to sonos with optical cable but it didn’t work then I bought a converter. This time I connect Optoma with Apple tv with hdmi, Optoma with converter with sound cable and converter with sonos with optical cable but it didn’t work again. By the way I checked all cables and they are working. I will be really appreciated if you could suggest me any solution. Thanks in advance.

Will be moving to Spain in the next few months and have a large number of sonos speakers purchased in the uk. When I move, will I be able to take them with me?

Does anyone know if the OLED65B7V will passthrough 5.1 from my Sky Q Box to the Sonos playbar via Optical...I currently have an older LG that I use an optical switch to connect the sky box directly to the Playbar. Ideally when I buy my next TV I dont want the switch.

Does anyone know if you can connect the TV to the HDMI of the Beam and a record player (through a convertor) to the spdif and use both (not at the same time of course)?

I have 3 connects in my basement and all have worked fine for the past 3 years. However, there was a short in the electrical outlet that are used for the connects. When I reset the outlet and turned on the 3 connects only 2 worked. The Third connect alternates white and orange light and will not play. Any suggestions?

I have 4 smart TP Link devices which have always worked via sonos Alexa but now when I ask to turn on, change colour etc Sonos Alexa says "sorry, I didn't find front room light". I've checked all apps and the names are correct. I've even reset the sonos one but still no joy. Edit: should add the Echo I have in the bedroom understands and completes any commands I ask of it.

Hello to all. Let’s assume I’m going to buy an Apple TV 4K, and connect it to my TV via HDMI. The TV is connected via optical to Playbar, and I have both Sub and 2x play:1. None of my Sonos speakers is going to be updated with Airplay 2, like I.e. Playbase or Sonos One. But Apple TV is airplay 2 compatible. Can I cast music from my IPhone (Apple Music) directly to Apple TV and listen to it with my Sonos 5.1 setup? If yes, to let it work, must I turn on the TV screen or not? Thanks

Hello all, Another topic caused by the lack of DTS support by Sonos. I invested some money in a new home media entertainment setup. Bought a LG OLED55C7V, Sonos Playbase and Nvidia Shield. Everything works pretty great, however I do run into the problem that .mkv files with DTS audio are being downgraded to stereo sound when played with kodi. I've strounded the internet looking for the ideal settings, but the so called solution of setting Kodi to 2.0 channels and enable audio passtrough is not doing the trick for me. Audio settings on my LG tv are: audio output: auto with SIMPLINK enabled. Anyone able to help me out with this issue? Thank you in advance!

Since Sonos has announced that Airplay 2 is coming in July and that the Playbase is supported - this should be an answerable question Can anyone list the Pro's / Con's of NOT using the Optical Connection from the Playbase to the TV - but instead using the Apply TV Airplay 2 to transmit the sound to the Playbase ?

Playbar with FIOS cable box remote? Currently the volume button on the FIOS remote controls the volume on my Samsung SMARTV... can I program that same remote to adjust volume of the playbar?