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Samsung Qled and nvidia shield

  • 26 June 2018
  • 2 replies
  • 1451 views

Hi all. I’ve searched and searched but can’t find an actual fix for the problem with the Samsung universal remote. Thought I’d ask the hive to see if someone can point me in the right way.

Tv- Samsung qled q7 65
Remote - universal remote

Problem -
I have my remote working perfectly with live tv and the volume and mute functions work beautifully.
I have an Nvidia Shield connected via HDMI.

My issue is that I can’t control the volume with the tv remote when I’m watching media through the shield.
Note- before I added the Playbar, the remote was able to control tv volume. After the Playbar connection- I just get a pop up saying the audio is connected by optical cable BUT no change in volume.

Is there a work around?

I’m really sorry if there is a fix that I’ve not been able to find!

Thanks heaps in advance.

Cheers
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Best answer by UKMedia 30 June 2018, 11:35

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2 replies

Userlevel 7
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Please have a look at this article:

https://support.sonos.com/s/article/3444?language=en_US
That looks promising. Can’t wait to try it. Thank you for the link!