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DomJF
DomJF
Trending Lyricist I
Jun 16, 2018 1:32 PM UTC
Answered

Sonos one not seeing smart devices

I have 4 smart TP Link devices which have always worked via sonos Alexa but now when I ask to turn on, change colour etc Sonos Alexa says "sorry, I didn't find front room light". I've checked all apps and the names are correct. I've even reset the sonos one but still no joy.

Edit: should add the Echo I have in the bedroom understands and completes any commands I ask of it.
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    DomJF
    DomJFAnswer
    Trending Lyricist I
    Jun 26, 2018 11:56 AM UTC
    Hi all. The level two guys at Sonos sorted this. Long story short is Amazon Household caused the issue as my wife was added. We removed her and it's all working again.
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    10 replies

    UKMedia
    UKMedia
    Jun 16, 2018 4:15 PM UTC
    Hi

    First off, I suggest you Disable then Enable the Sonos skill and retest. If the problem persists, then please do the same for the TP-Link Kasa skill.

    Let us know how you get on.
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    Remember: Sometimes Red Wine helps :)
      DomJF
      DomJFAuthor
      Trending Lyricist I
      Jun 16, 2018 4:20 PM UTC
      Hi, thanks for the response. Already done that but will go over it again.
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      DomJF
      DomJFAuthor
      Trending Lyricist I
      Jun 16, 2018 4:31 PM UTC
      OK so far I've reset everything and removed all skills and added them again. Amazon app finds the devices and control works from my phone and the Echo but the play one keeps telling me she can't find them.

      826593116
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      DomJF
      DomJFAuthor
      Trending Lyricist I
      Jun 19, 2018 5:31 PM UTC
      Hi Sonos, any help here?

      I've just factory reset everything and removed TP Link Kasa and Amazon Alexa apps from my phone, complete fresh start (pain in the ass) and still the same issue which means this is server side??

      Amazon Alexa app sees the bulbs etc, Echo unit sees the blubs but the Play One can't see them at all.

      243923767
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      DomJF
      DomJFAuthor
      Trending Lyricist I
      Jun 19, 2018 5:36 PM UTC
      Ive also found out Sonos Alexa won't see my Amazon playlists!!!
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      Ken_Griffiths
      Ken_Griffiths
      Jun 19, 2018 6:18 PM UTC
      DomJF,

      In the Sonos App 'Settings/Room Settings' is your Amazon Alexa Account linked to your Sonos One (Room)...it will show you the linked Amazon account details immediately below the Alexa icon at the top of the room settings? If not you may need to add the account.
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      DomJF
      DomJFAuthor
      Trending Lyricist I
      Jun 19, 2018 6:28 PM UTC
      DomJF,

      In the Sonos App 'Settings/Room Settings' is your Amazon Alexa Account linked to your Sonos One (Room)...it will show you the linked Amazon account details immediately below the Alexa icon at the top of the room settings? If not you may need to add the account.

      Hi Ken, thanks for the reply. Trust me, I've already made sure all elements are reinstall.

      Seems to me there's a break in the sonos alexa/amazon Alexa hand off as the Echo works just find and the sonos can't see the smart devices in the amazon apps are my play lists in amazon music.

      It's really annoying as I've had to bring the Echo downstairs to control my lights.

      Am I in the right place to get support from Sonos?
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      Ken_Griffiths
      Ken_Griffiths
      Jun 19, 2018 6:48 PM UTC
      There is 24/7 sonos support via Twitter and Facebook ... see this link:

      Contact Sonos Support/Twitter etc.
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        DomJF
        DomJFAuthorAnswer
        Trending Lyricist I
        Jun 26, 2018 11:56 AM UTC
        Hi all. The level two guys at Sonos sorted this. Long story short is Amazon Household caused the issue as my wife was added. We removed her and it's all working again.
        Translate
        Ken_Griffiths
        Ken_Griffiths
        Jun 26, 2018 1:18 PM UTC
        DomJF,

        Thanks for coming back to us with the solution. Glad you finally got things sorted and working again.
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