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Toppave
Contributor I
June 29, 2018
Answered

Play 5 in stereo. Touch buttons not responding.

I have two play 5 set up in stereo. Vertical orientation. They sound great but sometimes I want to drop the volume without opening the app and they just don’t respond.
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    ToppaveAnswer
    Contributor I
    June 29, 2018
    Thanks Jeff and John. The speaker button controls were toggled to off in the room settings. I swear I didn’t do it myself can’t see it being a default setting though. I have been adjusting the room settings a fair bit as I change input sources etc. So maybe I accidentally hit it. Thanks again
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    3 replies

    Jeff S
    Jeff S
    Retired Sonos Staff
    June 29, 2018
    I have two play 5 set up in stereo. Vertical orientation. They sound great but sometimes I want to drop the volume without opening the app and they just don’t respond.

    Hi Toppave,

    Thanks for reaching out. Generally, when you set up the PLAY:5 in a vertical position, the touch controls will still work, though you'll have to move your hand vertically instead of horizontally. Here's a quick guide.

    If that's not working, please send in a diagnostic report and reply with the confirmation number. I'll take a look and try to see what's going on.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    John B
    June 29, 2018
    Unless of course you have speaker touch controls disabled in the room settings.
    ToppaveAuthorAnswer
    Contributor I
    June 29, 2018
    Thanks Jeff and John. The speaker button controls were toggled to off in the room settings. I swear I didn’t do it myself can’t see it being a default setting though. I have been adjusting the room settings a fair bit as I change input sources etc. So maybe I accidentally hit it. Thanks again
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