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I have setup my echo dot and update the app and it does not work? Is this not supported in Norway? If not, will it ever? :?

I have Play1's, Play5, Playbar and Sub - all bought in 2013 playing very very nice. However,Can it be a problem at some stage you do a softeware update and this do NOT support old players ?? I'm affraid that some day my equipment from 2013 will NOT function anymore due to software issues - is this correct?? I do not believe I can reject software updates - or can I ??

I had two Play1s in the lounge,one in kitchen and one in conservatory and. Bridge connected to my router.Two days ago I added a Beam and set up the lounge speakers as surrounds.I also disconnected the Bridge but connected the Beam to the router.I grouped the kitchen and conservatory together.I will only use the Beam etc for tv and the kitchen/conservatory for music and radio.Since then I am finding the radio turning off every 20 mins or so.When trying to reconnect to radio I get a message from the app telling me Sonos is looking for connection.The latest time it happened Sonos asked me tio add a player,even though app inducates everything is connected.Can anyone help its very frustrating.?So far I have had no trouble with the tv side of the system.

Hey guys, Before I added the Beam to the family room, I had a sonos one setup for music and Alexa. Now placed the beam in the family room and moved the one to a different room. The beam/tv is now called “Family Room” I have Philips hue lightbulbs in the family room and when I used to say “Alexa, turn off the family room lights”. The light would turn off as expected. Now when I say the same phrase. The tv turns off and not the lights. It seems Alexa doesn’t listen to the full phrase and just thinks I want the tv off Any suggestions? Thanks Kevin

I am trying to use my Sonos One in Brasil, but Alexa is not working. Can someone help me?

Does sonos have outdoor speakers, and what is the range for adding speakers outside the house on a lower level

Just bought the new beam and not sure how and if we connect this to our existing 3 speakers, seem to have missed those instructions, Beam connected to TV and working fine, but no sound from the play 3s

Hi, after reconnecting my Play 5 to my new router, the app on my phone no longer works. So i uninstalled it, then reinstalled it from the Play Store. It loaded once, but was very glitchy. Now it wont load at all. Just get a black screen.

Hi, I’ve already got a Play:1 and today I bought a Sonos Beam. The Play:1 is in the kitchen and the Beam is in the lounge. I know that the Beam has Alexa built in and the Play:1 does not. But, what I read in store was “Play:1 is Alexa compatible when connected to an Alexa hub”. My question is: can the Play:1 use the Beam as an Alexa hub? And subsequently, can I talk to Alexa through the Play:1 because it’ll be connected to the Beam and therefore an Alexa hub? Thanks

We have set up the Beam and added a pair of Play 1s but now very little sound comes out of the Play 1s. They were very forceful before individually and as a pair but now as surround speakers they are feeble! Is that right?

Since yesterday, if we tell Alexa to 'play realjazz on SiriusXM,' she responds with 'playing realjazz on SiriusXM' but no music ever starts. If you start the music through the app using her as a zone, it plays, but if you say 'Alexa shut up' she doesn't stop the music as usual. It seems the Sonos functionality of Alexa is tweaked somehow. Other non-Sonos functionality of Alexa seems fine, like if I ask her to tell me a joke or the weather, she does so joyfully. How can I fix this?

Where are the settings on the Sonos App to lower bass at night and to increase vocals?

I bought a "sonos connect".I have connected the cable box to sonos connect using RCA. I could not make it work.

The lights on my two play5’s and my beam stay on now. Is that supposed to be? Or is there something I’m missing?

So we had a Sonos 1 in our living room and bought the Beam, idea being to sort the TV sound out but also use it as an extra speaker in the living room. From what i gather, the beam has to be as a separate ‘room’ (we’ve called it ‘TV’) and I can play music through it when the TV is on - the TV image still plays in the background. But I can’t work out how to play music through the beam whilst the TV is off?? Any help appreciated! N.B. That we only have one Sonos 1 and it’s not set as surround! Thanks

I only have one "room" showing on my app - TV sound bar. I have lost 6 other rooms. Please give me simple advice (I'm not tech savvy). Thanks.

Hello, first post so please go easy! I received my Beam on launch day and setup seemed to be a breeze. I managed to integrate it into my system (2 other Play 1s) and music plays (still plays) without issue. The issue seems to be with the connection to my LG TV. Initially this all worked, sound was good and Alexa turned it off/on and adjusted the volume. After a couple of hours use the Alexa control over the TV seemed to stop working but the TV sound was fine. Then the TV was turned off via the remote and since turning it back on the speaker does not output any TV sound - music/radio can still be played via the Sonos app. I’ve checked my settings and confirmed HDMI ARC is selected and CEC is on. I’ve tried powering down both the TV and the Beam and also repeatedly used the app to connect the speaker. When I try to test the Simplink connection I see a HMDI 2 (ARC) pop up on the screen but then the test fails - I’ve tried this repeatedly and get the same results. When this

I set up our new Beam, and while it is working fine, when we attempt to use the volume control on our Comcast remote, we see an obnoxious "Not Available" message on the TV every time we turn the volume up or down. Has anyone else experienced this? For what it's worth, I had to use the optical cable setup because our Samsung TV doesn't have an HDMI Arc connection.

I do not have HDMI ARC on my TV so I'm using the optical converter to get sound from the Beam. However, the sound keeps going in and out and I cannot get a good connection. I feel like the optical input is in all the way but whenever the cable is moved or bumped, I lose the sound. Any suggestions?

What sound will the Sonos Beam (only using this speaker in my TV set-up) output when using Sky Q? Am I right in understanding it will be Dolby Digital?

I just “switched” from Bluesound due to the more mature Sonos software and Apple Music compatibility which was supposed to make my life simpler. Now that I have everything up and running I’m disappointed in a couple things. Most importantly, why is there no native iOS widget to enable Sonos control from the lock screen or notification center? A previous Sonos system I set up for a friend had native control on the lock screen which, I understand, is now disabled in V9 due to Airplay 2 issues. Fine. But why not a widget as an alternative? This is just something I’ve always used, and apparently took for granted, in Bluesound and is now sorely missed.

Does anyone know how to remove an Alexa account from the SONOS app on an Android? 1) I removed the SONOS skill from the Alexa app, deregistered the SONOS, and then logged out of the Alexa app. 2) I logged out of the Amazon shopping app. 3) In the SONOS app, I go to "Voice Services" > and the Amazon Alexa account is still there. When I select it, I have the standard options for Room Settings, View Alexa Setup, and Learn More. Neither of the three have an option to remove the account. Am I missing something here? How do I remove the Alexa account?

All has been great with my Sonos One for months. Come in the door and ask Alexa to play stuff and she always obliged. All was great this morning while working in the kitchen and told her to stop playing and she did. Came in this afternoon and called her name and don’t get the bong. Called her again... nothing. Third time and nothing so I pulled her plug, waited a minute and plugged her back in. After a few minutes still no response to ‘Alexa.’ I even yelled right in her ear. Any ideas to get her working again? The app says something about no internet connection but everything is working fine elsewhere as far as that is concerned. Not sure what I’m missing.

Hey guys Just picked up at ATV 4K and I cannot figure out the settings for it to pass 5.1. I have it hooked up to a Samsung Q7F QLED tv. My Xbox one and PS4 are having no issues with 5.1. When I go into setting on the TV it will not let me select Dolby. I have tried different cables and inputs with no luck. I have Dolby 5.1 selected on ATVs audio output. Anyone have this problem or solutions?

I am having trouble listening to full Dolby 5.1 through my PlayBase, Sub, and two Play:1's. My Sonos app reads "Stereo" for the Audio In information under "About My Sonos System". The sound comes through on all 4 speakers, but it is hardly 5.1. It all sounds the same. THEN, after playing around, I figured out that connected my PlayBar to my Xbox One through an Ethernet Cable allows me to see "Dolby Digital 5.1" instead of "Stereo"... BUT now I cannot connect my Xbox One to WiFi because it now thinks I have a Wired Connection... [b]Is there a way to get Dolby Digital 5.1 through an Xbox without connecting the Xbox to the Playbar via an Ethernet Cable? Is there a way on an Xbox One to have a Wired Connection that is not for internet connected and still use Wifi?[/b] I'm aware that this problem could be with one of three pieces of hardware: 1. LG TV HDR. - I've checked, it IS able to pass through Dolby 5.1. - As instructed on LG's website... I've adjusted the settings to Ex