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Answered

Connect amp won’t play, flashes white and orange

  • August 3, 2018
  • 1 reply
  • 703 views

This question has been posted several times but I have yet to find a solution. I have unplugged everything it’s not overheated there’s no reason for it to be doing this, please help! We havent changed anything, it has played fine up until a week ago. Now nothing. Beyond frustrated.

Best answer by Airgetlam

So, plug it back in, does it show up as a "room" in the controller? If so, submit a system diagnostic, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

If it doesn't show up as a "room", then just call Sonos directly, and chat with them.

I am, of course, assuming that you've read the LED states FAQ
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1 reply

Airgetlam
  • Answer
  • August 3, 2018
So, plug it back in, does it show up as a "room" in the controller? If so, submit a system diagnostic, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

If it doesn't show up as a "room", then just call Sonos directly, and chat with them.

I am, of course, assuming that you've read the LED states FAQ