Answered

The only way I can get Sirius XM go play is to request Sirius XM without specifying a specific channel. Alexa will then pull up the last station. When I request a specific station the response is “I couldn’t find Sirius Channel 33” Any ideas on what to try ?

Hi there! I have seen some older posts on this issue but there doesn't seem to be any resolution, so I'm posting it again and hopefully highlight this issue again for Sonos/Amazon to resolve. There are many of us who have the Sonos One speakers and Amazon Echo around the house. Currently it's not possible for the two speaker systems to link despite they all run Alexa and support multi-room play. Apparently it is a problem that can be easily fixed with some software updates from Amazon's end to allow the systems to link. I hope Sonos can have this conversation with Amazon and allow this feature to be available ASAP.

I recently added Play 1 speakers to the playbar and sub. Initially, everything was wonderful. Not it seems the Play1's are making a cracking or popping noise during TV time? Does anyone know how to resolve this?

I am trying to update an old ZP80 and it is not possible. The Controller requires updating the ZP80 but finally gives an error. I've tried all the tricks but it's still the same. It is a new installation with a ZP80 that I had never installed before. I hope your help. regards.

I recently purchased a Sonos Connect. Previously I had used an Apple Airport Extreme to stream music from my macbook pro to my audio system. When I went to plug in the TOSlink, it was "too small" for the input plug. I could almost turn the TOSlink connector around in the slot. All 3 TOSlink cables I have have 2 "bumps" opposite one another. I have attached a picture with arrows pointing to the bumps, thinking it might help. [img]18a1222d-26e5-48f2-9430-3c5627c6dcfb.jpg[/img] The digital input on the Connect looks more like what some on the interweb have described as being D-shaped. [img]9a49368a-3cd1-436f-8723-2da1bb3949c5.jpg[/img] What am I missing here? In other words, why won't my TOSlink cables work in the Sonos Coneect? Thank!!

Hi - saying Alexa play radio 1, no problem- saying Alexa play Planet Rock she says OK, but then silence... any ideas?

Hi I just got the beam and connected it to the HDMI ARC slot in my 4k TV. The TV has only one of these so I had to shift the Apple TV (also 4k) to HDMI 2. Since then, my Netflix has an interview HDCP handshake error that means I get sound but no vision. Any workaround?

How can I set a volume limit? My PLAY5 only a week, but I already 2 times accidentally made the volume to full in the middle of the night through a sonnet controller on the poppy

Hi. I got a new samsung tv with samsung connect. I read in this forum that you need a digital to analogue converter, which I got(think you call it a DAC). So from the tv I connected a optical cable from the ”optical audio out” to the ”optical in” in the converter. From the converter I put the red and white cable to the connect amp. I change the source for the sound to optical on the tv but no sound! What more can i do? Can i change some line-settings on the Sonosapp or something? Please help /Niklas

Hi folks, New to SONOS here and need of some help. I set up my new SONOS One yesterday in my kitchen and in the setup I was asked to state which room the speaker would be in... the kitchen, this then automatically named the device 'Kitchen'. All is fine... then I proceed to link it to my Amazon account... this is were things start to go a bit wrong. My Amazon device list now shows two SONOS devices.... One called Kitchen and the second one is just named Marks Sonos One... yet they are one and the same. When I go into the SONOS app I have the option of flicking between both of these named devices... even though there is only one device. I contacted Amazon who were very unhelpful for a change and stated that it was a SONOS problem not Amazon. Any ideas? Secondly.... Me and my wife have separate Amazon accounts. Is it possible to set up two Amazon accounts on one SONOS one so that we can both make the best use of Alexa? Thanks in advance for the help.

Hi, my Beam won’t pair with the remote for my TCL (55P607) — standard Roku/TCL remote. Won’t recognize it, so I can only control within the app. Replaces batteries on remote, and connection appears to be strong. Any suggestions?

Zp100 ceiling speakers and playbar......I have all 3 but currently have my speakers wired into the zp100, and the playbar stand alone, is there a way I can wire in the playbar so that it will be setup to use the speakers as rear speakers to my playbar? As currently it is 2 separate zones and I would like to make it 1, will I need to take cable from playbar to ceiling speakers? Any help appreciated thanks

Beam inbuilt IR sensor doesn’t appear to be receiving remote control signal to turn volume up down. Tv sensor is partially obscured, but thought the Beam IR receiver would pass remote control though to TV. With a Sony Bravia TV.

Hi, I understand I can send volume commands from my remote control to my Sony Bravia TV via the Beam over HDMI. This works as expected. However, the Beam obstructs the iR receiver of my TV and so none of the other remote control commands work — channel select, TV guide or up/down/left/right. Is there any way to pass *all* remote commands to the Sony Bravia via the Beam/HDMI? I would like to keep the Beam in position in front of the TV. Thanks!

Hi, I have sonos amp and wonder if i can pair it with sonos beams or playbar to get my 5.1 setup? Tha ks for answering!

Seems like the last album I asked Alexa to play will occasionally start playing through the speakers it was last playing or grouped to. Last night at about 3am after falling asleep downstairs, the living room Sonos starts blaring Tom Petty in concert. Kind of groggy I search my memory for how to turn it off thru Alexa, only to find out it was also blaring outside on the patio. Again, I told Alexa to turn off the patio speakers. This morning my wife told me as I got out of the shower, "why is Tom Petty playing outside on the patio". Apparently It started up again. Another problem I've been having is the music volume of selections I have asked Alexa to play through Sonos speakers turns way down, then back to it's normal volume, several times while playing. Not all the time, just occasionally. I realize we are on version 1.0 and I'm delighted with the work that's being done. Just reporting some bugs.

Hi - now that Airplay 2 is out in the wild, presumably it means we can use a Sonos One as a desktop computer speaker, and therefore use it for Skype, iTunes and everything else. Does anyone have experience with this yet, and can report on how they have found it?

Is there anyway to make the dialogue louder in my TV? The background sound is booming but we really have to turn it up to hear the dialogue. We have a play bar and sub and two play:1s for surround. Thank you.

I think the answer is yes, but was hoping to see if someone confirms. I currently have a 5.1 setup with a Sonos Playbar, Sub and two Sonos Play 1 speakers. If I replace my Sonos Playbar with a Playbase I will be able to use Airplay2 with my 5.1 set up, correct?

The TV is recognising the device and Sonos support confirm that the Beam is sending packets to the TV, but nothing is coming back. LG support are sending out a tech to assess. The HDMI ARC port (#2) works as an input fine. This is the first time I have connected an ARC device to it (i.e. I am asking the TV HDMI port to output). I've played with all the limited settings I can access (PCM/Auto) and SIMPLINK) to no avail. I'm happily using the optical adapter for now though am keen to get this sorted to gain the additional functionality. Could just be a fault on my TV (or a service setting change required). Has anyone had a similar experience? Very impressed with sound quality on the Beam and it can handle something that I found the Playbar could not - playing music in full mode from the Sonos Connect in uncompressed mode I am not getting any drop outs - :)

How can I add a track to a Google Music playlist while in the Sonos app? We'd like to switch from Spotify and you can to a Spotify playlist from within the Sonos app. Thanks. Steve

I have recently purchased the CONNECT:AMP and this might sound like a daft question, but I want to know what I can use the Ethernet ports on the back of the CONNECT:AMP for? The obvious answer would be to connect it to the wireless router, but I wondered if you can do more with the Ethernet ports, and why Two ports specifically? I have looked online and also through the little booklet that came with the system to get a better idea of how I can connect it up, but it doesn't really explain fully, I've tried connecting it to my Apple TV, but it doesn't seem to work. Thanks Lee

Hi I have a Sonos Play 3 and would like to add another device, I was thinking of buying a Play 1 (to save money :-) BUT DOES IT MAKE SENSE ? Or it’s a stupid thing to do ?

Hi I have my new Beam and it's great, except.... It doesn't show up as a device in the Harmony hub app. I have a variety of other Sonos devices which do show up. I have renamed one of the previous devices since adding the Beam. The rename shows up but not the new Beam. Does this just need an update from Logitech? Cheers

Hi, This morning the music I played on my Play 5:2 stopped. Speaker showed solid orange. Impossible to re-pair. So I reset it. It shows blinking green, speaker shows (with MAC) during the pairing process. However instead of turning white, turns blinking orange, then solid orange. After 10mn, solid orange switches to blinking green so I can try to pair again without resetting. However it would fail again with similar symptoms. Tried resetting router, same behavior. Diagnostics: 105485419 Can you help me? Note that I am on the beta channel...