Play 1 Speakers are intermittently making cracking or popping noise

3 replies
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I recently added Play 1 speakers to the playbar and sub. Initially, everything was wonderful. Not it seems the Play1's are making a cracking or popping noise during TV time? Does anyone know how to resolve this?

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M

Matt RAnswer

Sonos Staff

Hi rktale01

Welcome to the Community!

A couple of questions, if it's ok :

What's the make and model of the TV you are using and what is the source of the TV ( Cable box, Apple TV, Inbuilt tuner etc) and do you have any issues with music playback?

Then could you post a Diagnostic shortly after the issue occurs and reply with the number?

Many thanks

Help others find useful posts by clicking the like button and selecting the best answer to your question.

M

Matt RAnswer

Sonos Staff

Hi rktale01

Welcome to the Community!

A couple of questions, if it's ok :

What's the make and model of the TV you are using and what is the source of the TV ( Cable box, Apple TV, Inbuilt tuner etc) and do you have any issues with music playback?

Then could you post a Diagnostic shortly after the issue occurs and reply with the number?

Many thanks

Help others find useful posts by clicking the like button and selecting the best answer to your question.

D

Danny F Nelson

Contributor I

My Sonos set of play 1 and sound bar but not the bass are doing the same thing now, I believe it started after I purchased a new Samsung curved 4K television. Cable and internet provider is Google Fiber and has not changed.

Airgetlam

Danny,

I’d recommend taking the steps outlined in the post directly before yours.

Bruce

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