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We had some problems connecting to our wi-fi so we started the set up process again but now there is no temporary SONOS network option available in my WI-Fi settings - so how can I proceed?

I have a Sonos connect and I need to boost the network I bought a Sonos boost and for some reason it’s not connecting and I cannot increase the Internet Connection. Someone please help???

what are they? are there any ?

Why does my SONOS Playbase not automatically turn on when I power up my tv? I have to open the app to get it to play.

Hello! I am wanting to buy a projector for kids outdoor movie nights, and as such do not want to spend a lot on it. I am currently considering the Epson EB-W42. It only has a 2W speaker, so I am wanting to hook it up to my Sonos system (Playbar). The projector does not have any other audio outputs. I also have an Apple TV (2nd generation), which has an optical audio port. If I connect the Apple TV to the projector using HDMI, and then connect the Apple TV to my Sonos Playbar using the optical ports - will that work? Many thanks for your advice! : )

Hi, Isn't is possible to use the Bluetooth remote from the Samsung TV to adjust the volume on the Playbar. Connected via optical on the TV's 'One Connect'. I can use the remote for all but not the Sonos? I've tried the Settings and Remote Control Settings. The brand Sonos isn't mentioned on the list. The TV's software is up to date. I saw on an other topic to connect a Samsung IR transmitter that is delivered with the TV, but with this TV it's not. There is also no IR-out port on the TV or One Connect. https://support.sonos.com/s/article/2413?language=nl_NL Any suggestions how to fix this? Many thanks!

Am not able to install controller on my mac laptop (Sierra 10.12.5). When I click Sonos app link from Safari, nothing happens (I suspect file is being deemed a security risk by OS). When I click app link from Chrome, get warning of risky file. When I confirm to proceed (why wouldn't I trust Sonos??) I get a Chinese install window per image below (all settings english - I checked). Please advise on how to proceed. For a system that is supposed to be seamless and fool-proof, I am surprised at the number of challenges I have faced at every step. Original wireless setup failed on multiple attempts and required multiple help centre conversations (eventually requiring boost device despite strong 60Mbps signal in every corner of my house), Alexa in Canada is garbage (unless you are willing to conduct major brain surgery through a 100 or so lines of instructions posted by users online) and now the Mac OS app is garbage. Please Sonos - at least try to live up to your promise!!! [img]

I recently changed the name and password for our Wifi router and I cannot get our Sonos unit to be recognized even though I have changed the network preferences etc to the new info. Anyone have any tips? Thanks!

My bridge seems to have died, no lights anywhere on it, I can’t find a suitable adapter to try to rule that out, I may order one but if that doesn’t work can I order a boost instead of it? I have all original Sonos speakers, 2x play 1’s, 2x play 3’s, 2x play 5’s and a Sub. Thanks in advance, Jason.

My connect amp is flashing alternately yellow and white and the speakers are not working. My other amp is working fine in a different room with different speakers. I have turned it off and reconnected it to the system but fault remains the same Any help please ?

I know the Playbar is 3.35 inches in height but I need to know if it will fit with either of these tvs? I have a slight idea of the height with the legs on the tv but don't want it getting into the screen at all

Is it possible to stop others from changing Sonos? We are having a huge party soon and last time, Sonos hardly played anything as everyone was changing it via their apps on their phones constantly! I want to be able to control the music played for this event. HELP PLEASE! TIA :)

I have 6418 tracks from Amazon in an unsaved queue and am trying to save it as a playlist. When I try this I get the following message: "Sonos doesn't have enough free space left to save the queue. Remove old saved playlists or queues in other rooms, and try again" [img]6cd67536-e68e-47b7-89f3-221beb28ea21.png[/img] I have cleared out all other queues in the system without success. I recall something about Sonos having an overall limit of 10,000 tracks for all playlists. However, I only have one other playlist that totals 1311 tracks so this would not hit this limit. I'm aware of the 500 track limit when adding Amazon tracks to a playlist but was hoping this would be a workaround. Has anyone else encountered this issue and/or found a remedy? Thanks.

Hi, i have 3 sonos one in my living room which have always worked perfectly but suddenly Alexa can't find any music artists, only playlists. So when I say Alexa play Metallica, she just reply i could not find any songs by Metallica. I have an English amazon account, and all my devices have an english adress in the alexa app. I think everything is installed correct. Skills as well are correct installed. Please help me get alexa back to normal.

I have an existing sonos play 1 in the living and got a new sonos one for the kitchen. I set everything up and cant get alexa to control either of the speakers all that well. When i ask it to play in the Kitchen, it says it cant find a device called "kitchen". When i ask it to turn down the volume, it flashes and nothing happens. Or i ask it to play michael jackson on pandora and it says "getting michael jackson playlist, playing on kitchen sonos, sorry kitchen sonos is offline". HELP, Im going crazy.

Hello is it possible to use old subwoofer with amplifier with sonos system ?

I am installing Sonos at another home that I own that is on a different WIFI. Do I need to use a totally different cellphone account as a controller?

Anyone know how to do factory reset for sonos one?

Hey guys, i am looking to buy an Amazon Echo Spot, was wanting to make sure that i can control my Play 1 through the Amazon?

Hi Sonos, I just sold of my $3000 passive speakers + amp only to invest in a pair of Play 5s and I'm truly impressed with the sound quality. I'm blown away. I've listened to Sonos before but since the audio quality was beyond bad I never invested. The Play 5 gen 2 however sets a new standard in your products. Now, I noticed that one of the tweeters turned off when I paired my speakers. Is this because the left and right tweeters are hardcoded to be left/right with the amps or is it because it improves the stereo image. I just wanted to make sure it's not a fault. Thanks! +++ CARRIER LOST

There are a couple threads already related to my question, but no solid fix, or logical answer. I want to click on album view, so that I can see the album art, but sort the albums by artist name. for instance when I click on album, I want to see AC/DC and all of their albums, then Aerosmith and their albums, then the Beatles and their albums... etc... A to Z by artist, but showing the album and cover art for each album. This is how iTunes sorts albums and it is by far the best way possible to view a massive music collection. I spent a lot of money on my Sonos system and this seems like it should be a pretty simple software fix. I absolutely love everything about Sonos, but this is making me very upset! Please help...

Do you have plans to bring out the playbar with Alexa built in anytime soon?

My shuffle and repeat songs icons are greyed out and I cannot use these functions. I am using a MacBook Pro. I've never had this problem before. Any ideas on how to fix this? I like to shuffle my playlists.

Hi All... I just installed the Sonos controller on my new iPhone 8. First time I have ever had an iOS device. When I connected the Sonos app to Spotify, it automatically connected to an account (required no login). Unfortunately it connected to the wrong account. It appears to be my son's Spotify account. I have never logged into his account before, ever, on any device I own so not sure why it would connect to his. I also connected to Pandora and it found my Pandora account without issue (never required a login) here either. I have the Spotify app installed on the same device and it is logged into my account correctly. I cannot find a setting anywhere to change this. Any help would be appreciated.

Does voice controls with Sonos work in china ?