Answered

My beam is connected through HDMI/ARC and Alexa will control TV volume but won't recognize the TV when I ask it to turn off and on the TV. Anyone else have this issue?

LG magic remote does not control sound from my Sonos PLAYBAR. I have followed the instructions to configure PLAYBAR and the remote and also disabled simplex. The sonos app says that the remote is configured to work with the PLAYBAR and I have sound but I cannot increase or decrease volume. any suggestions please ?

How can I reset my Sonos player and start again?

A bit disappointed. I had an Amazon Fire TV Cube for my new TCL Roku TV and it worked great. It especially could turn the TV on and off via command. However, I did not like the audio on the TV so I thought I'd move the cube to another TV and get the Beam for this TV. I'm using just a plain Amazon Fire TV with the TV. The Beam definitely has better sound, but I can no longer turn the TV on or off. First, yes I have the CEC settings correct. I have connected the Beam to my Alexa account, and set it up as the device to control my Amazon Fire TV. I can search and pull up a movie and control playback. My Bean is attached to the ARC HDMI input. But I cannot turn the TV on or off. This is an issue because the Beam is so large, it covers the TV's remote signal detector and I have to stand up to be able to get the signal through to turn the TV on or off. I've seen other people have problems with turning tvs on or off, but I haven't seen any solution. Is this just not

Both Sonos One and Echo Dot cannot play music via Sonos speakers. All is set-up correctly, speakers were found by Alexa Sonos skill and named Kitchen and Living. However, when I ask Alexa to play any music in Kitchen or in Living, she replies that she cannot find a device that is able to play music... the funny thing is: it does work occasionally, but fully at random it seems. Maybe once in 30 times or so. I have tried all kinds of resets, new installations, renaming speakers, re-enabling skills etc. Nothing seems to solve the issue. I first thought it might be the Sonos One that was the issue, but then I also got a Dot and that gave the same result. Who knows what this might be?

Hi. I wonder if there is a good source of information that explains what functionality will be compatible with older Sonos systems? For example - will I be able to link a Sonos One or a Sonos Beam with older ZP120 and ZP55 players and what functionality will work and what will not. I have searched the web for an answer and was not able to find anything consistent. Will appreciate some help. Apologies if this topic has been discussed before. Many thanks. :$

My sonos app has been adapting speaker sound for over thirty minutes. Do i keep waiting? Is something wrong? help.

If I disable Alea or turn off the microphone, can I still use Airplay to play songs from my iphone? I have 5 play:1s and one play:3, but I want to use airplay and then would need a Play One. Don't care for stray microphones in the house. Yep, I like to be in control of things in my house. Call me nuts.

My Alexa on my Sonos One speaker isn’t working. She says, “Sorry, I’m having trouble understanding right now. please try a little later. What should I do?

When trying to play Amazon music on Sonos using Alexa (dot or show ) to start. It plays one song then stops. I start with Alexa play 80's music on the porch. This happens on all the Sonos units. In addition when I start Sonos music via the phone app regardless of the service I am unable to stop it using Alex. This used to work, what's up? I just recently added an Amazon show

I just bought a brand new LG TV which only came with one RF remote. I am unable to get the remote to control the volume on my playbar. I see people have had similar problems with Samsung? Is there a solution out there or are Sonos proposing a fix? It is a pain in the proverbial to have to use my phone for volume control and the remote for everything else. I have a fair few dollars invested in Sonos gear and it does not please me that it can’t cope with this simple technology.

Doing 1st time setup when pairing the comcast x1 remote to the playbar the setup process goes through without a problem but when testing after completing setup the volume down and mute buttons increase the volume don't do what they're intended for. Have removed the remote and learned it in multiple times and it always has the same result. Thanks

Having installed the most recent update on Sonos (couldn't use it without doing the update) I now get a flashing orange light and am unable to use the player. Any thoughts. Am connected via ethernet but have tried wirelessly as well.

Can you hard wire one sonos (like connect) and use the other port to feed another Sonos Amp and do the same to feed a Yamaha receiver...( all hard wire)

Just ordered a Beam for use with my Sony Bravia TV which has an HDMI-ARC port on HDM 1, I believe I connect the Beam to HDMI-ARC (1) and the V6 cable box to HDMI 2. If this is correct I assume I then select HDMI 2 to watch programmes via the V6 box and the sound will come from the Beam as long as I have enabled CEC on the TV? Can some kind soul confirm I have this right please. I assume if I want to use the Beam as a music source without the TV I just operate it via the App without needing the TV switched on? My apologies if these are simplistic questions.

I just want to confirm, that it IS possible to add a Play 1 (with Alexa) to a set up with just 2 One's. I just want the Play 1 to be in a seperate bedroom for music, not to be used as a stereo set up in the entertainment room.

I just got an Alexa dot and am trying to connect it to my Sonos. There's an error saying I need to add the speakers to my account before Alexa can connect with them. I tried to phone SONOS and the wait time was one hour. Yikes. I feel like this should be easy. Can anyone help? :)

I find I have two Sonos profile accounts (two e-mail addresses) and want to delete one of them. I cannot find the "Delete account" function in the "My Account" area on Sonos. Where is it? /Wilm

I get that currently the Play 1 doesn't support Airplay - but is is planned for the near future? These are quite new speakers and it's very annoying that I can't play direct from my iOS Podcast App etc.

I recently purchased a Klipsch woofer R-10SWi and it has been used with our Yamaha YPS3050 soundbar...life was good. Then yesterday lightning took out the soundbar and I need a new one. Love the idea of the Playbase...but can it be used with the Klipsch woofer?

I ask Alexa to turn off the TV; she does and say “okay” but then ~20 seconds later it turns back on. Even if I turn off the tv using the tv remote or with a long push on the power button (on the tv)

I received my white Beam yesterday, but it came with a BLACK power cord. This is the 7th white Sonos product I've purchased, but it is the first and only one that came with a black power cord. Was I provided the wrong color cord, or are there no white power cords for the Beam? My beam is placed above a projector screen, and the power cable runs along a white wall, so I was really expecting it to be white. Thanks.

I have just setup the Sonos beam with my Samsung UE43KS7500 TV. Everything works brilliantly apart from the TV switching to my HDMI 3 (ARC) input after about 10-20 mins of watching TV. Is there any way to stop the TV from auto switch to the Beam input for viewing. Also, is there anyway to turn off the Alex Active white light which is distracting whilst watch TV in a darkened room? Many thanks for any help

The new Amazon Echo Plus has a built in ZigBee controller, so it can cut out needing to purchase "hubs" or "bridges" when pairing with smart home devices. Consider Phillips Hue - the smart home lighting used to require a bridge to pair with Alexa, however now if you have the Echo Plus (which has a ZigBee controller) you don't. With that said, does the Sonos Beam have the ZigBee controller built in?

I want to upgrade from Play 1 to Sonos One. For my current Play 1's, I fixed the power cable in the wall wiring to conceal it. Can I use the same power cable with the new Sonos One?