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AJPCH
Contributor I
July 25, 2018
Answered

Flashing orange light after update

Having installed the most recent update on Sonos (couldn't use it without doing the update) I now get a flashing orange light and am unable to use the player. Any thoughts. Am connected via ethernet but have tried wirelessly as well.
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John_93Answer
Lyricist III
July 25, 2018
You don’t say what you have tried so here is my suggestion,

Power cycle the zone and see if that helps,
If that doesn’t work, remove the power and then hold the mute/speaker button and re apply power, keep the button pressed until us get a flashing orange light, this will remove the zone, and factory reset it. Once it re-starts and you have a green flashing light, add the
Player back into your system.

I have had a rather annoying couple of hours adding a sub and surrounds to a Beam today and had a few issues with the system not connecting/configuring and pairing. Got there in the end but it was never this temperamental before all this Alexa nonsense.
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2 replies

Stanley_4
Stanley_4
Grand Maestro
July 25, 2018
The support suggestion for flashing orange is here: https://support.sonos.com/s/article/226#Flashing_Orange

It links on to another section on failure to play: https://support.sonos.com/s/article/305?language=en_US

If neither of these help try to submit a diagnostic to Sonos and post the ID number here. You might get a faster response on Twitter, the phone support is really busy right now so I'd wait on that as a last resort.
    John_93Answer
    Lyricist III
    July 25, 2018
    You don’t say what you have tried so here is my suggestion,

    Power cycle the zone and see if that helps,
    If that doesn’t work, remove the power and then hold the mute/speaker button and re apply power, keep the button pressed until us get a flashing orange light, this will remove the zone, and factory reset it. Once it re-starts and you have a green flashing light, add the
    Player back into your system.

    I have had a rather annoying couple of hours adding a sub and surrounds to a Beam today and had a few issues with the system not connecting/configuring and pairing. Got there in the end but it was never this temperamental before all this Alexa nonsense.
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