Volume down and mute on X1 remote are turning volume up

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Doing 1st time setup when pairing the comcast x1 remote to the playbar the setup process goes through without a problem but when testing after completing setup the volume down and mute buttons increase the volume don't do what they're intended for. Have removed the remote and learned it in multiple times and it always has the same result. Thanks

Remote

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A

adam_hAnswer

Lyricist I

I was having the same problem with my Xfinity XR2 remote. I reset the xfinity remote and then programed the remote to control the tv https://www.xfinity.com/support/remotes/. Next I disable the TV speakers and the reset the remote in the Sonos app. Everything is working correctly now.

A

adam_hAnswer

Lyricist I

I was having the same problem with my Xfinity XR2 remote. I reset the xfinity remote and then programed the remote to control the tv https://www.xfinity.com/support/remotes/. Next I disable the TV speakers and the reset the remote in the Sonos app. Everything is working correctly now.

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