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pppeter
Contributor I
July 18, 2018
Answered

Cord Color for White Beam

I received my white Beam yesterday, but it came with a BLACK power cord. This is the 7th white Sonos product I've purchased, but it is the first and only one that came with a black power cord. Was I provided the wrong color cord, or are there no white power cords for the Beam? My beam is placed above a projector screen, and the power cable runs along a white wall, so I was really expecting it to be white. Thanks.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    July 18, 2018
    Hi pppeter, the Beam and Playbase both ship with black power cords for all units. The back of the unit where it plugs in, known as the "cable cove" in some circles, is black, and they thought it seemed weird for a white cord to come out of it. If you have any questions, feel free to give us a call, as they might be able to help with a white cable (it's the same cord as the Play:5 gen2.
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    4 replies

    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    July 18, 2018
    Hi pppeter, the Beam and Playbase both ship with black power cords for all units. The back of the unit where it plugs in, known as the "cable cove" in some circles, is black, and they thought it seemed weird for a white cord to come out of it. If you have any questions, feel free to give us a call, as they might be able to help with a white cable (it's the same cord as the Play:5 gen2.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      JoelEnquist
      Contributor I
      July 22, 2018
      Have the exact same setup and feedback. Very annoying.
        Airgetlam
        Airgetlam
        July 22, 2018
        I am certain that if it had shipped with a white cord, there would be an equal number of complaints on the other side. As it’s fairly easily rectified, I don’t see a huge issue, but more of a minor annoyance to some.
        Bruce
        JoelEnquist
        Contributor I
        July 24, 2018
        Bruce, you’re right - I actually got a white cord for free shipped today.
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