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Aharr380
Contributor I
April 27, 2018
Answered

Trueplay won't complete

  • April 27, 2018
  • 9 replies
  • 867 views
My sonos app has been adapting speaker sound for over thirty minutes. Do i keep waiting? Is something wrong? help.
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    Best answer by Airgetlam
    You mean during a TruePlay setup? After that length of time, I'd think the process has locked up. Kill the app, reboot the iOS device and potentially unplug and then plug back in the speaker(s) you're trying to run TruePlay on.

    Then try it again. It really shouldn't be longer than about a minute of that "adapting" screen, in my experience. Usually less.

    9 replies

    Airgetlam
    AirgetlamAnswer
    April 27, 2018
    You mean during a TruePlay setup? After that length of time, I'd think the process has locked up. Kill the app, reboot the iOS device and potentially unplug and then plug back in the speaker(s) you're trying to run TruePlay on.

    Then try it again. It really shouldn't be longer than about a minute of that "adapting" screen, in my experience. Usually less.
    Bruce
    Aharr380Author
    Contributor I
    April 27, 2018
    thankyou will give this a shot
    Airgetlam
    Airgetlam
    April 27, 2018
    You're welcome. If it doesn't end up working, I'd recommend a call to Sonos. If you can, submit a diagnostic before you call in, it may have some data in the diagnostic that they can use to help figure this out.
    Bruce
    Formidible
    Formidible
    Trending Lyricist I
    April 27, 2018
    I know this isn't relevant to this thread, but can anyone tell me how to start a new thread in here? I've looked everywhere. Thanks.
    Airgetlam
    Airgetlam
    April 27, 2018
    Create Topic at the top of the page, next to the search function 🙂
    Bruce
    Formidible
    Formidible
    Trending Lyricist I
    April 27, 2018
    Create Topic at the top of the page, next to the search function :)

    Thanks. For some reason this icon doesn't display on the mobile version of the Sonos main forum page.
    Airgetlam
    Airgetlam
    April 27, 2018
    Ah, sorry. On Safari (iOS11.3.1) it's the talk balloon with a + on it. Still at the top, to the left of the magnifying glass.
    Bruce
      Gear
      Trending Lyricist I
      July 25, 2018
      1084480502 That’s my diagnostic for the same problem. I’ve tried the basics and this has happened on TWO iPhone Xs now. Always was fine on trusty iPhone 6...!!
      Jeff S
      Jeff S
      Retired Sonos Staff
      July 26, 2018
      1084480502 That’s my diagnostic for the same problem. I’ve tried the basics and this has happened on TWO iPhone Xs now. Always was fine on trusty iPhone 6...!!

      Hi there,

      I'm not seeing any specific errors showing up in your controller's log. There are some general communication errors showing up between your speakers though. Most of the time rebooting the speakers clear these up. Please try that, then see if you can run Trueplay. Send along a new diagnostic if it still doesn't work.
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