Answered

Hi all. I like to watch the cricket on Satellite TV but listen to the radio commentary through Sonos. The issue is that the TV is 3.0 seconds behind the radio. Is there anyway to delay the Sonos stream to sync up ? Thanks Ian

Sonos app recognizes just one name but Alexa App calls same device Scott's Sonos One as well as Living Room. When asked a question Alexa responds that Living room is not online. Alexa App shows Scott's Sonos One is on line

Saw the release on the upcoming new amp that can power 2 sets of speakers. Can it treat them as two zones with separate volume controls or at least the ability to turn the second set off/on?

I'm running two Amps with an iphone app and windows desk top control. All good until Virgin replaced router last week, now when both amps are connected via ethernet cables causes complete crash of home network and loss of internet, unplug one and it all comes back. I uninstalled the desk top app and reinstalled but all I get is the Sonos logo on the screen and nothing else. Any ideas ?

Simple question hopefully have a simple answer. I've been using Alexa with Sonos since the day it was released, previously if I start playing a playlist from the iPhone App, whether it be music from my NAS, or an Apple music playlist ... if I then say "Alexa pause music on kitchen", it pauses, but if I then say "Alexa resume music on kitchen", it starts playing either the last music requested through Alexa rather than resuming the actual last music being played. OR sometimes says, "Here's a station you might like from Amazon Music ... blah blah blah" .... This ISN'T how it used to work ... it's stopped at some point in the few months. Any ideas anyone ?

Good day, I wish to know if I will be able to do the following, it will decide whether I purchase this product or not. My wife and I have an Apple Music Family subscription, therefore, I want to know whether we would be able to simply say to Alexa, 'Alexa, play x Playlist from x account'. If I ahve to into an app and change the user each time, it's not worth the expense. Is this possible?

I just bought a Sonos one to replace on in my lounge which is hooked up to surround sound. Why can’t I Pair it. It seems ridiculous to buy another Sonos one. Am I missing something here ?

I have recently added an eero Pro Wifi System to my network to improve my wifi performance and replace my ISP router. Unfortunately, there are some Spanning Tree path cost issues between my switch, eero and Sonos devices that I can not resolve. My existing network topology consists of a single core switch with a link to the internet router and multiple links to access switches which are distributed across the rooms in my house. Devices that can be are all wired to these access switches. Some of these wired devices are Sonos Zone Players. Sonos supports its own wireless mesh system so that owners only have to wire in one such device and all the others will be reached wirelessly through that one. However, I have wired all but one of my Sonos devices because wiring is faster and more reliable than wireless. This Sonos wireless infrastructure supports standard Layer 2 bridging with the switches they are connected to. This introduces loops in my network which must be addressed with

Hi, I have been experiencing substantial delays in the audio emitted from the BEAM when playing video, sometimes several seconds. I have an Apple Mac Mini for streaming content which is connected to the speaker through the wifi network. My display is a projector connected directly to the computer at the back of the room so running a cable from the speaker is not really an option. Are there any tips for reducing this lag? It is pretty frustrating as is. Thank you. -A

I went to use the Sonos app this evening and was prompted to check for updates. I was directed to the app store which didn't identify that I wasn't using the latest version, so my only option was to 'Open' rather than 'Get' the latest version. This sent me back to the update screen which has left me in an infinite loop of checking for updates only for no update to be found. Any suggestions? Currently running the new (and awful) 8.0 on an iphone 5s running ios 10.3.3. Trying to connect to a Sonos Play 1. Thanks

Hello I just purchased the Beam along with a 65” Samsung NU8000. It is plugged in via hdmi ARC. The remote will control volume playing through the beam but does not indicate a numeric number to ththe volume , I also tried to link the Samsung remote control with the sonos app and that it was unsuccessful , but it does adjust volume regardless of it not being linked, is there any solution to getting volume indicator? Or does sonos need to make an update for this tv?

Hello, I have an Amazon Echo Dot and tried to play music from my phone through bluetooth on it, which worked fine. Anything I played on my mobile would play on Echo Dot. If I add Sonos Play 1 speaker on Amazon Echo Dot, would I still be able to play anything on my mobile/laptop and the sound still coming out from Sonos? Mobile -> Bluetooth -> Amazon Echo Dot -> Sonos? This is for anything played on the mobile. Thanks!

I am a novice user - in fact I must shamefacedly admit I had never even heard of Sonos till I went shopping for a system to allow me to wirelessly listen to music from my analogue hi-fi system in other rooms. On the advice of the salesperson I ended up with a Connect and two Ones. I have set up the Ones (Standard setup) on my home wi-fi. But I can't find any documentation about the most basic controls on the One. Nothing in the documentation that came in the box, nothing on the Android app, nothing on the Support page of the website (which is where one usually finds product manuals). Is there any? My first few questions (I fear there will be more) are * What are the touch controls on top of the One? I guess the one in the middle is a play/pause button, but what are the ones with four dots? * What is the big button on the back for? When I push it the green LED on top turns red and starts to flash for a while, but so what? * Is there a list of colours and patterns for the LED o

Hey Everyone, I’m running the latest iOS app and firmware on my Sonos One’s. I noticed that sometimes Pandora’s thumbs up/down buttons are missing from the Sonos iOS app. I can still tell the Sono’s One’s Alexa to thumbs up/down, though. It seems that this happens when starting Pandora via Alexa and not via the Sonos app. Has anyone else noticed this?

I recently upgraded my man cave installing a Marantz SR5012 AV Surround Receiver. Previously I had an old Sony audio receiver (no video) and had no issues with the same Sonos Connect appliance. I connected the Sonos Connect "Audio Out" RCA's with the Marantz "Audio In" RCA's using the "CD" input. I know the Marantz is working fine no issues with TV/Cable, BluRay or gaming inputs (all HDMI connected however, no other RCA's connected) but I am struggling to understand why my RCA connected Sonos Connect audio isn't working properly (appears all is good but no sound). After installing the Connect I am fairly certain the Connect is "connected" to the Sono's phone app as all other indicators appear in order (Connect appliance illuminates the solid white light, plus the appliance play and volume features on the Connect are interacting with the app). I have tried switching the inputs from CD to DVD and still no luck. I am sure this is some audio setting over this guys head so if anyone h

I just purchased a house that had 2 rear Cambridge SoundWorks speakers wired in the family room. There are also 2 pool side speaker wires ran but no speakers connected yet. Both speaker sets come into one centrally located area where the TV is in the family room. I'm thinking of getting either Polk or Bose outdoor speakers. My questions are, if I get a Sonos Soundplay or Beam and a ConnectAMP, can I connect all of the speakers together running Sonos? What about a subwoofer, would I need to get a Sonos sub or could I buy some cheaper one and integrate that as well? Wondering if I need to get a receiver (thinking maybe the Denon Heos) to connect everything then add a Sonos Connect or can I run everything through a ConnectAMP and not need a receiver? Thanks in advance!

Can I pair two play 3s with the new Beam - or does it have to be two play 1s - will it work correctly for surround sound while watching movies?

I currently have a Play:5 in my TV room. I am considering a Beam. I do not wish to buy another Play:5, or two of something else. Can I have the Play:5 as a rear non-stereo speaker working with the Beam?

Hi all, I've recently moved to an iPhone X (from an iPhone 7), and noticed that I can no longer adjust the volume of the Sonos app using the iPhone volume buttons. On the iPhone 7, I was able to pickup the phone, and with out unlocking it, just adjust the playback volume by pressing the volume buttons on the side of the phone. Now, I have to unlock the phone and actually use the slider volume of the app itself. Even if the phone is unlocked and the Sonos app in the foreground, the volume buttons no longer seem to impact the Sonos volume playback. Does anyone else see the same behaviour. Perhaps I just need to tweak a iPhone X settings somewhere. Cheers, Rob

My Sony KDL-40W2000 does not have ARC connection. When i use the adaptor cable to the optical connection on the Sky box things work fine until i turn the TV off - the sound from the TV continues through the Beam. Any ideas how to fix this.

music cutting out

Hey guys I'm looking at getting a couple of Sonos ones and a playbar. I currently have 2x Google homes in 2 different rooms. I plan on putting the play ones into different separate rooms also. I plan on keeping Google homes around until Sonos can take over with Google support. My question is, we often say to the Google home "hey Google, play blah blah on all devices". Then it will pay music on both Google homes in sync around the house. Will it also play on the play ones also? If so, would it Play on the playbar also? I can't seem to find the answer to this anywhere so hopefully someone in a similar position can help Thanks alot Andy

I have a Sony Bravia tv model KDL-47W805A, , I used the Sonos app for instructions for the set up. I connected the beam to hdmi arc ( which is numbered 1). The tv is attached to our cable box by hdmi no. 3. I enabled the Sony sync, everything should have worked. I can get sound on the beam when watching Netflix, YouTube etc but not when watching anything using the cable box, in fact if the beam is attached with the hdmi cable I don't get any sound from the tv.

Can I group one unit Sonos Play 1 with one unit Sonos One together in a bedroom and play ANY sound from the IPad and IPhone ? Example, watch any nonYoutube and non Netflix video ?

I have an existing play 1 that I want to Group with a new Sonos One. The purpose is to use the Airplay2 support on Sonos One to watch ALL video sources (youtube, Netflix, others) via IPad and iPhone. But without using Alexa voice control feature. Will such a group set up be stable ?