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Background: occasionally Sonos can't play a track for whatever reason (usually this happens with Spotify), and Sonos has a "keep playing music no matter what" design whereby it just attempts to skip to the next track and pretend nothing happened, no option to have playback pause on error. The only way I've found to spot issues like this is to go looking in the error log. I know how to get to the error log on 9.1 desktop controller app (Help->Error Log), but one day I'm going to have to "upgrade" to the 9.2 "player" app with reduced admin functionality. Is the error log still available on 9.2 desktop? Is it available on mobile app? (can't see an option anywhere).

It says to Tap More Options (...) to add your favorite music. When I goto Browse —> a playlist on my iPhone —> ... on top of screen, I don’t see an option to add the song or playlist to My Sonos.

Hi, I have recently purchased and set up a new Sonos One. I added voice services yesterday and am having difficulties in getting Alexa to respond to ANY questions. I have tried the resetting process described in another post on this form, and the MIC is not muted. Diagnostic number is 716783233. Could you please assist?

Hey everyone! I'm currently attending University living in a dorm in which I am constantly having issues with people thinking that it is funny to blast music off of my Play 5. I am on an open network and we are not allowed to create our own so I am just checking to see if there were any ways to prevent this from happening in the future. People are able to just play music right off of the Apple Music / Spotify apps on to my speaker and I really don't want it to burst or anything like that. Is there anyway to disable Airplay? If I connect a tablet through the aux and just keep it plugged in will people still be able to play off of it? Thanks!

Hi The "settings" option via "advanced" has vanished from my main Mac computer and laptop. It means I cannot go to the bit to "change channel". It still exists on my ipad, however, via "settings" and "advanced settings" but not on my Mac. In fact, ever since the update to Sonos that turned the interface black, under "manage" at the top, all I now have is "music library settings", "service settings" and "add radio station".

Hi everyone! I currently have the Onkyo AV receiver TX-NR636 that I use to play music. It's connected with 2 old (wired) speakers and I want new, wireless speakers, e.g. the Sonos Play:3. I was wondering if that will work fine and if I just need the speakers, or do I need something else as well? (The Onkyo I have "does not work with Sonos") Thanks! Matthias

Hi guys, I need your help with my setup here. I have an Intel NUC and an USB sound card (Sound Blaster X-Fi Surround 5.1 Pro) to have a optical SPDIF output to connect my Playbar who have a sub and two Play:3 as surrounds. I have the Dolby Digital Live function enabled. A sound test file in MPEG AAC Audio 6 channels work great but when I play a DTS Audio files and others movies general movie with 6 channels audio, the sound is like a stereo converted to 5.1 (I only have a little sound on the rear surrounds who is a mix of all). One time only I successfully heard a movie with the full audio 5.1 capability. Was it a bug? Because after a restart the same movie didn't as excepted :( I remember disabling Sound Blaster enhancements to get it to work but as Dolby Digital Live is part of it it's suppose to stop working. And now it is not working at all when I disable enhancements. It drive me crazy ah ah. I now it can work because I had it work for 1 time but I can't understan

Is there a way to have music fade to off instead of abruptly stopping mid-song? I would like to have a setting that allowed me to specify how many seconds of fade before turning off using the on-speaker on/off toggle and also an option on the controller to fade to off instead of clicking stop. Is this possible? If not, could this be considered as a future enhancement?

Appreciate some advice please. Considering buying a Project essential III phono (with built in pre-amp) and looking for the best way to connect it to my existing sonos set up of 2x play 1 and 1x play 3. I am considering buying a connect OR a play 5. I have considered a preloved play 5 as a way to enhance my existing set up for a similar cost of just the connect. Any opinions on this much appreciated.

All the options in the "manage" menu are grey-ed out. That makes it impossible to add a music library and so I can only play music from streaming services and radio on Sonos. How do I get access to the "manage" menu so I can access my music library sorted on my Mac?

Hi, the Beam completely disconnected from the TV when my internet dropped out! Did not expect that as its connected to the TV with hdmi(arc), is this normal??

After the last one or two updates on the Beam, the audio sounds considerably lower. I used to be able to put the volume on 18 or 30 for different content but for the same content it's now 30 instead of 18 and 50 instead of 30. It's much harder to hear voices particularly and I have to raise and lower the sound a lot. It sounded perfect when I first got it and before the last one or two updates. I'm pretty sure it was after the very last update though. Anybody experience the same thing? Was anything changed in the programming that should even affect such performance? Sony x900e TV using built in Netflix and Amazon apps, Panasonic UB820 Bluray player and Verizon FIOS set top box. Experiencing with all devices.

I just took the new update form Sonos for both the ios and macbook and now i cannot control the volume or mute from the Mac but the iPhone still works. Any ETA on a fix?

when i got home and noticed the update was available i went ahead and began the process. It was taking forever so at some point i force closed the app. when i re-opened the app i was prompted to once again install the update. I did notice that one of speaker did take the update but the other rooms were still on 9.1. I tried again with no luck, the process never gets past the first step. I even tried letting it install overnight and it looks like it just timed out on my phone and no other speaker took the update. Any suggestions?

Please point me in the right direction

I have two Play:1s that cover most of my small house. I'm thinking of getting a third Play:1 but now I'm unsure if I should get a Beam for the Living Room and move the Play:1 that's currently there to the office. I don't need "big" sound and mostly appreciate the multi-room playing in sync capability. For music and radio, is the Beam any better or worse sound quality than the Play:1s? My TV sound seems OK, but maybe I just don't know what I'm missing. My TV has HDMI, but not ARC. Which should I get?

I bought a Pioneer VSX-LX103 today and and am trying to get it to work with my SONOS ZP80 (which I believe is the old version of the SONOS Connect). The LX103 is listed as being supported by "Works with SONOS" http://sonos.pioneerhomeusa.com. I get it home from Best Buy, install the latest firmware on the receiver and then follow the instructions here - http://sonos.pioneerhomeusa.com/assets/PioneerElite+Sonos-01.mp4 I get to the step to select the Connected Device under Hardware > Works with SONOS but the ZP80 is not found. I've tried everything, connecting to different RCA inputs (everything except Phono because the video says that doesn't work) but all to no avail. The ZP80 is on the same wifi network as the receiver and I've updated my SONOS system today. Really frustrated as this was one of the major drivers for me buying the Pioneer in the first place. It could be that the ZP80 isn't compatible with the "Works with SONOS" feature, but I can't afford to get a newer Connect o

Hi, I am new to the Sonos app. How do I shuffle all songs from all albums? Right now I only have an amazon account and I added all of my albums to "my Sonos", but I can only shuffle 1 album or multiple albums from 1 artist. I've searched this forum and a number of people mentioned adding albums to a queue, but I can't figure that out either. When I play one album it queue's those songs. If I start to play another album it queue's those songs, but does not remember the previous queue'd songs. I also don't want to have to individually add every album to a queue. Is there an easy way to just shuffle all of the songs in my Sonos library?

I have now noticed that there is the option to disable WiFi under room settings for each device. Was this recently added through an update? Does anyone know if this permanently disables the WiFi or does it need to be disabled every time there is a new update? I have 2 connects, one connect:amp, and 1 play:1

I'm not an audiophile, but really like the end-user simplicity of setting up and using the Sonos product line. I would really like to roll Sonos speakers out to all of the rooms in the house, garage, and even in the yard. The current line of products are nice, but most cannot be "hidden" away as a ceiling or landscape speaker can. Are there any plans to release a line of ceiling or landscape speakers?

I am trying to help my father-in-law set up a system for his living room. He is very hard of hearing and has trouble watching tv because he can't understand what people are saying. I am thinking a Sonos system with surround speakers might work for him. I wonder whether the Playbar or the Beam would be better for this application. His living room is not large and I think the Beam has a lot of features he would really like. I would choose it without hesitation if his hearing weren't an issue. The other option I'm thinking of but haven't yet looked into is if there would be a wireless headset available that he could use in conjunction with the Sonos system for watching tv. His wife would enjoy it if he didn't have to turn the whole system up really loud. Thoughts?

I have a first generation apple IPad. Is there any way I can update it to use Sonos controller? Thank you.

This appears to be a repeated problem based on all the new complaints. It will be difficult to wire the base separately due to distance from the router. Is there another way to check?

Hi All, I'm considering switching from my Samsung HW-K550 to the new Sonos Beam. I have some questions before I do though - please feel free to answer any as appropriate! Thanks in advance! 1. My HW-K550 came complete with a wireless sub... will I miss not having one with the Sonos? I live in a terraced house so I do have the bass turned down quite low most of the time anyway! 2. I have listened to the 'Beam' in Currys and it sounds pretty good (I always think it is pretty difficult to judge when stood in a big shop though). Next to the 'PlayBar' the Beam does sound kind of muffled which raises some concerns about speech clarity (the Playbar sounded a lot 'crisper' to me). How have people found this? If anything, the Beam sounded much 'deeper' and 'bassier' than the PlayBar... but I've read the opposite online. Voice clarity is perhaps the most important thing to me. 3. With the above question in mind, would I perhaps be better off buying a second hand PlayBar for the same

Is SONOS considering creating any outdoor waterproof speakers in the near future? It seems crazy not to have them so you can use the SONOS system indoors as well as outside!