App freezes then closes

Forum|Forum|8 years ago
July 18, 2018
6 replies
629 views

Sonos app on Android keeps freezing not letting you browse music or select speakers. Basically nothing works. Have closed the app but you have to wait for app to say it's not responding then close it from there. Any idea's?

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Best answer by Keith N

Hi there, Shom. Thanks for posting and welcome to the Community. Does the problem persist if you uninstall the app and redownload it? If you are still encountering problems with this, I would recommend giving our support team a call to have a closer look.

Thanks again!

bockersjv

Local Superstar

First thing would be to delete the app and re-install, be sure to select "connect to existing" system upon new install. You won't loose any data or playlists as they are held on the Sonos kit.

See if that solves your issues

S

ShomAuthor

Contributor I

Thanks I'll give it a go

S

ShomAuthor

Contributor I

Sorry to say that didn't work. Still freezes. Not responding?

Keith NAnswer

Sonos Staff

Hi there, Shom. Thanks for posting and welcome to the Community. Does the problem persist if you uninstall the app and redownload it? If you are still encountering problems with this, I would recommend giving our support team a call to have a closer look.

Thanks again!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

P

pjvent777

Avid Contributor I

I have the same issue; didn't start until the update. Have talked to Sonos via the phone and they can't figure it out.