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hieronymus
Contributor I
February 18, 2017
Answered

sonos bridge does not work any more

  • February 18, 2017
  • 6 replies
  • 654 views
sonos bridge does not work any more
how to repair it?
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    Best answer by Stanley_4
    Bridges are long out of warranty, you might call Sonos and discuss changing the Bridge for a Connect and asking for a discount but since that is a different product line I'd not expect much. If you replaced it with a Boost, in the same product line, you'd have a better chance.

    If you want to try to revive the Bridge just swap in a new power supply, that is the usual problem.

    6 replies

    CapnLes
    CapnLes
    Virtuoso
    February 18, 2017
    HI

    Welcome to the Sonos Community

    Check the power supply as they do die from time to time. If so you can get one from Sonos.
    My Sonos system is rock solid 100% of the time and your system should be too!
    hieronymusAuthor
    Contributor I
    February 18, 2017
    well i did and than i found this so i think this was the way ?
    Stuart_W
    Stuart_W
    World-Class Superstar
    February 20, 2017
    well i did and than i found this so i think this was the way ?

    You'll need to telephone Sonos. There is no way for you to repair the Bridge. Don't try either or you will lose all possible warranty
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    jdienesusn
    Lyricist I
    November 21, 2018
    I have had the bridge for a few years now.. is it still under some kind of warranty? Will you still repair them or have me just buy a new connect now, since bridges are discontinued.
    Stanley_4
    Stanley_4Answer
    Grand Maestro
    November 21, 2018
    Bridges are long out of warranty, you might call Sonos and discuss changing the Bridge for a Connect and asking for a discount but since that is a different product line I'd not expect much. If you replaced it with a Boost, in the same product line, you'd have a better chance.

    If you want to try to revive the Bridge just swap in a new power supply, that is the usual problem.
    jgatie
    jgatie
    November 21, 2018
    I second the power supply. It is a known point of failure. You can buy a replacement for short money on Amazon.
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