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hieronymus
Contributor I
Feb 18, 2017 9:42 PM UTC
Answered

sonos bridge does not work any more

sonos bridge does not work any more
how to repair it?
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    Stanley_4
    Stanley_4Answer
    Grand Maestro
    Nov 21, 2018 3:02 AM UTC
    Bridges are long out of warranty, you might call Sonos and discuss changing the Bridge for a Connect and asking for a discount but since that is a different product line I'd not expect much. If you replaced it with a Boost, in the same product line, you'd have a better chance.

    If you want to try to revive the Bridge just swap in a new power supply, that is the usual problem.
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    6 replies

    CapnLes
    CapnLes
    Virtuoso
    Feb 18, 2017 9:52 PM UTC
    HI

    Welcome to the Sonos Community

    Check the power supply as they do die from time to time. If so you can get one from Sonos.
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    My Sonos system is rock solid 100% of the time and your system should be too!
    hieronymusAuthor
    Contributor I
    Feb 18, 2017 9:55 PM UTC
    well i did and than i found this so i think this was the way ?
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    Stuart_W
    Stuart_W
    World-Class Superstar
    Feb 20, 2017 9:27 AM UTC
    well i did and than i found this so i think this was the way ?

    You'll need to telephone Sonos. There is no way for you to repair the Bridge. Don't try either or you will lose all possible warranty
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    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    jdienesusn
    Lyricist I
    Nov 21, 2018 12:54 AM UTC
    I have had the bridge for a few years now.. is it still under some kind of warranty? Will you still repair them or have me just buy a new connect now, since bridges are discontinued.
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    Stanley_4
    Stanley_4Answer
    Grand Maestro
    Nov 21, 2018 3:02 AM UTC
    Bridges are long out of warranty, you might call Sonos and discuss changing the Bridge for a Connect and asking for a discount but since that is a different product line I'd not expect much. If you replaced it with a Boost, in the same product line, you'd have a better chance.

    If you want to try to revive the Bridge just swap in a new power supply, that is the usual problem.
    Translate
    jgatie
    jgatie
    Nov 21, 2018 3:00 PM UTC
    I second the power supply. It is a known point of failure. You can buy a replacement for short money on Amazon.
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