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Just received and connected my new beam. Sounds great! I'm sure I read that after syncing your TV remote to the beam that your TV remote would still work with tv menus etc by using IR sensor in the Beam. The beam stands slightly higher than my Sony bravia tv and therefore blocks the ir sensor so I can't control tv menus just volume via Beam. Looks like I'm going to have to raise height of tv so ir receiver can see the controller... Unless I'm missing something with the beam setup?

Hi, I have a Sonos Beam connected to my TV, since I already have two Bang Olufsen BeoPlay S3 that I think have good enough sound I would like to use them as the surround speakers. My S3 speakers can be connected with cable to each others to create stereo sound. Would it be possible to connect them to a Sonos product and then get them to work as the surround speakers?

When I ask Alexa to play a song, her response is that my "Amazon Marketplace settings are not properly configured for this device" (a Sonos One). Alexa works in all other respects. I've checked everyone on Amazon's end, and I can't see where the problem is. Here's some facts to consider. 1. We are US expats in London. We have 2 Amazon accounts, and I've made certain that the Amazon Music Unlimited account is tied to the UK account, and that the Amazon music services in Sonos are also tied to the UK account. Same thing for Alexa. 2. I wonder if the issue in any way related to the fact that my Sonos app comes from the US Google Play store, and not a UK-based Google Play account? Anyone else have the same problem when you ask Alexa to play a specific song?

Not sure if anyone had this problem before. I did a search and didn't find anything similar. My Playbar connect to my TV using optical cable. It also connects to my router that thus goes to the Internet. Was working fine for last 2 years. Suddenly a few days ago, it stop making sound. A few observations. the side light is white. The network ports lights are also solid (instead of the usual flashing seen on PCs) I powered it down by unplugging it. And then powering back on. White light solid on the side. No sound. Network port's lights also solid. Can't connect to the Playbar by the app. (all internet is working fine) Tried power down. Then holding the mute button while puting power on for factory reset. Held for a minute. No luck. Solid white light, no sound, network ports in solid light.. I tried another factory reset method by power down. Then power on holding the mute button AND the "volume up" button to try another factory reset. Again No luck. Solid white light, no so

I have just purchased a new play 1 to add to my others. When ive gone to add it to the system through the app it has lost the function to add another speaker.

My Sonos Playbar and Sub is connected to my TV. My Mac-Mini is also connected to my TV. Can I play media such as stored movies, itunes, and general media through the Sonos. My Sonos has replaced my amp and speakers that were connected to the Mac-Mini to allow this.i.

Stupidly I decided to get rid of the annoying update icon in the Sonos app. The result is a broken home theatre setup. After spending a whole day of reading support and trying every possible scenario to get my setup working again the only noise coming from my sonos is silence. Does sonos do buy backs? I would like to add my frustrations with the other community members here. Sonos have broken my trust after singing nothing but praise about the simplicity of the setup and quality. 31 October 2018 is my deadline for a software update, after that I am going to rubbish sonos in every shape and from known to the internet world.

I have a Sonos Beam connected to a Sony X930E TV and my only source of content is an Apple TV 4k also attached to the TV. Using stereo paired HomePods connected to the ATV by Airplay 2 I can start and stop content, raise volume etc. With Alexa on the Beam I can control volume and turn the tv off and on but don't seem to be able to stop or start the Apple TV from playing. Is this normal?

Hi beam is set up and works great,but when i mirror my phone to tv and watch youtube videos no sound comes out of the beam i have to switch to tv speaker .i am connected through hdmi arc,am i doing something wrong or does it just not support this feature.Thanks Paul.

I've just added a turntable to the system. Through one zone, no problem. Through two, three, or four zones; dropouts to point that it's unlistenable. I tried the "fix" of changing the compression to compressed. That didn't help. The Sonos stream is compressed enough when playing services like Spotify. Part of the reason I got a turntable was to bring back the deep, full sound of vinyl. I will tried switching the input to the AirPlay device instead, because I read that it buffers more. That helped some, but did not solve the drop out issue. Set it to uncompressed and AirPlay. Actually, when it does cut out, it cuts out on every device except the Connect that the turntable is directly plugged into. My setup at the the turntable is; Turntable Preamp Line out, Connect line in, Connect Line out to Amp for that zone. Wireless to the Connect Amp in the closet. I can hardwire a CAT5 to the Sonos network instead of wirelessly connecting if that will help. I need to call and submit a diag

I'm not sure if I'm doing something wrong here (probably :D), but am struggling splitting a stereo pair. I have a Sonos Play 3, and 3 x Sonos Play 1. A few years ago I set up a stereo pair in the Lounge with 2 x Play 1's, however, having just moved house, the Room Settings in the Windows App and Android App do not seem to allow me to play with this configuration anymore. Would rather have speakers in different rooms rather than a stereo pair now. Any help greatly appreciated.

I open the Sonos app It asks me to add a speaker I press the plus icon to add speaker I see a screen asking me to update the app I press update (despite my app being 9.2 - latest version) It opens the App Store, shows Sonos app I can’t see any option to ‘update’ I press open Same thing happens Asks me to add a speaker, Before I can do that I must update... Urgh. Help. I’ve deleted the Sonus app and reinstalled it from the App Store. Still does the same thing. Is this a know bug in 9.2?

Upgraded to v8 on my iPhone and for the life of me cannot figure out how to switch the playbar back to the tv audio music source after playing music on the playbar? This was extremely easy on older version but not do not even see the option for TV audio? Suggestions? The TV music source is on the upgraded controller on the Mac but cannot locate on the phone app.

Can I have my tv in great room play on my kitchen ceiling speakers. We are doing new construction so wiring options are open. We plan to have several Sonos zones with connect amps but would like to be able to hear tv in kitchen when prepping food and not have tv volume maxed. Thanks

Simple question: Are there any tv-sets that will transcode all audio to Dolby Digital? I have several Sonos 5.1 systems throughout my household, including a Playbar, a Playbase, a Playbeam plus sub and surround-speakers. I have a Samsung BD Player that transcode any audio to DD 5.1 and my Apple TV does the same which generally my issues with DTS and Dolby Digital Plus on these systems. However, my Chromecast can't do the same trick - meaning that I only get stereo on Netflix via the Chromecast - and in the future I might have the same issue with other devices and other audioformats not being supported. My Xbox One has an HDMI-input and can also transcode to DD 5.1. So by plugging in a Chromecast to the Xbox One I am actually able to get DD 5.1 via Netflix. Unfortunately, having the Xbox running to passthrough the Chromecast-signal is not an elegant solution. Thus it would be a much simpler solution, if my TV could simply transcode any audio-input to DD 5.1 as the

I took one of my Sonos One speakers to my vacation home. It really is not easy to change networks temporarily. I got it to work (using ethernet cable setup then setting to new network) but when I returned home I have not been able to get it reset to my home network. I got it to work briefly but now I it will not show up on my app no matter what I try. I'm about to try a factory reset. I did get it to connect by plugging in an ethernet cable, but when I disconnect the ethernet, the connection is lost. Now the controller can't connect thinking it is on a different network which did not change since it was Ethernet was unplugged. I have gone through the numerous procedure suggested. Now my two phones and computer can't connect to Sonos. I sent in a Diagnostic report The discussions are not clear about what exactly is the risk in doing a factory reset, just that it is not a good idea. If a set is done are all setting for all speakers affected, or just setting on the reset speaker?

The title says it all.

Does anyone know if the Samsung bd-j5500 supports dts to DD on the fly and compatible with the playbar?

I have a large iTunes library that I like to play through Sonos. I have recently gone through my iTunes Library and deleted several playlists that I no longer listen to. However, when I sync my iTunes library with sonos, these deleted playlists are still showing up in my imported playlist within the Sonos controller app. Why are they not being removed and how do I remove them?

What is the best system or set up for a 1200 sq foot yoga room that the teachers can play music from their phones (Usually spotify)

Hi, Any of you have success using the Sonos app on a Chromebook? I'd like to be able to control the system from it with the app since it now supports Android Apps but it doesn't update on playback all time time.

Had network changed. Get successfully through all steps of standard set up, but after disconnecting the Ethernet cable, get the same message every time: “cannot connect to Sonos Player”. How to solve?

Sonos media controls worked great on my Wear OS 1.x device but it was recently upgraded to Wear OS 2.0 and it looks like the Sonos app no longer triggers media controls on the device. So it looks like notifications worked out of the box with Wear OS 1.x but not in Wear OS 2.x Does anyone have the notification working on a Wear OS 2.0 device?

I have a new iMac and have installed the sonos app but I can not see the gear icon to index the library

I am looking to install a 5.1 sonos system with Sonos Sound bar sub and play one. I intend to use 2 ceiling speakers for rears. What equipment is required? What is required for the 2 play one speakers. This is a new construction home so getting power or cat 5 to tv will be easy. I plan to use connect amps to power other in ceiling zones. Thanks