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For some reason, there is a unknown email associated with one of my controllers. Is it possible a house guest changed it? Anyway, I need to register it back to the original email address. I'm not sure how to do this.

Hi, I have 2 sonos one's and 1 sonos beam. I also have a record player I would like to include in my network, I understand that a play:5 or Connect are the best way of doing so. But I live in a small flat so the current set up does not need an extra speaker and a connect for just the record player seems excessive. Beam has both optical and HDMI inputs, the HDMI is used for the TV, but can I use the optical audio input to connect the record player (after converting the signal to optical)? Ie, connect both inputs but only use one of the inputs at any given moment. Thanks for the help!

My Beam soundbar blocks the IR sensor on my Sony TV connected via HDMI ARC. I am able to control the volume with the TV remote however am not able to control any other TV functions such as access to Netflix through the Smart TV app. When I purchased the Beam, the dealer assured me that the Beam had an IR repeater and I would be able to control all the TV functions with its IR remote. Would you please tell me which settings need to be adjusted so that I may control all the TV functions with the TVs IR remote while the Beam soundbar is located in front of it?

I have a connect amp powering two smallish Yamaha stereo pool speakers. The problem is they are about 20ft apart and it gets rather annoying when some tracks have certain audio parts mixed to only play out of the left channel speaker or only the right. If i bridge the wires at the back of the amp to send both L and R signals to both speakers (effectively driving them as mono) will it destroy the amp/speakers?

Hi does anyone know if I can connect the echo dot to the play 1 or 3?

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With the new release lock-screen control on Apple devices doesn't work any more. :?:(:( Apparently, this is an improvement. Maybe it is if you have any Airplay 2 devices. Well, i Don't that's why i bought SONOS. This was one of the better features for me on the SONOS system. Can anybody explain to me why this is changed! How can i get it working again? Can i revert back tot SONOS app 8.6? The instruction I've found so far do not help me out.:( Thanks for any help on this issue!

Is it possible to change settings for the SUB based on the source or input. For example I find the setting for the SUB while playing music is too much while just watching TV. It appears that as the TV as the source the sound is too booming. I would like to turn the SUB down and turn off the Loudness setting I do use a Playbase for TV Sound. Will setting up with Trueplay make a difference? I have an Android phone so will have to borrow an iPhone.

So I just got a Sonos beam 5.1 system (with 2 play 1's, 1 sub and the beam). I connected the the sound system to the ARC port of my sharp smart TV (roku). I get 5.1 surround sound on shows on the Netflix app as expected. Now I'm trying to get sound out of my HTPC with an NVIDIA 1070. Right now my PC is connected to an HDMI port on my smart TV but the sound is coming out of the TV speakers instead of the Sonos system, when I revert back to the Netflix app I get the 5.1 surround sound again.

The first instruction for setting this up says: "Wire both the Sonos home theater speaker and Connect:Amp to either your router, a single network switch, or to each other, using an Ethernet cable." My network connection is on the lower level and the TV I want to set up surround sound is on the second level where there is no ethernet. What options do I have (other than running a network cable up through the wall) do I have? Thank you

I have three speakers. They are in my fitness facility. I have them all under one grouping and working fine. I have two play ones and one play five . The last when I hooked up is on a power source that is connected to automatic lights. When the lights turn off after 10 minutes the Sonos also turned off. When someone walks in the room the lights turn on, the Sonos turns on, but it does not go back into playing music. Is there a way to set it or he’ll get with the other speaker so that when the power comes back on so those the music . The other two are continually going power never shuts off .

Will my new Sonos 1 with Alexa read my kindle books for me? I hope so as this was one of the reasons for purchasing!

I got myself two Sonos Ones to replace to Play:1s and got them all set up yesterday. I had to reset and remove devices and start over, but all seems to work. There is just one small problem. In my Alexa app after adding a Kitchen and Living Room Sonos One, I now have 4 new devices showing. Kitchen, Kitchen Sonos, Living Room and Living Room Sonos. If I speak to Alexa and ask her to play music, she says 'Playing ...... on Kitchen Sonos', likewise if I want to play music in another room I have to say 'Alexa, play ...... on Living Room Sonos, I can't just say Living Room. To play to a Bedroom Play:1 I can just say 'bedroom'. I assume that the 'Kitchen' device is Alexa and the 'Kitchen Sonos' device is the actual speaker for playback. Does anyone else have the same, and is this correct? It's not a deal breaker but a little bit annoying.

I have programmed my Harmony 650 remote to control the volume of my Beam, yet when I try to use it, there is no response from the volume buttons? The display on the lcd screen of the remote shows an “input” for the Beam (amplifier)

I can't find this listed anywhere. Does anyone know if the video source will remain active from the HDMI source even if the audio source changes (e.g., play spotify music, etc.)?

I have an arc HDMI port but my Sonos Beam isn’t able to detect it. Now I have to use the optical cable, but have a sound delay lip sync delay when watching TV. Any clues?

Hi, Is there any chance Sonos is thinking of upgrading the app/speakers so that you can use your speaker settings differently at any given moment? For instance: in my living-room I have a hometeatre-setup (play bar,sub and two Sonos one) but I sometimes want to listen to music in stereo with just my Ones. Can this be done - without the need to configurate the speakers each time?? Rob

I have a playbar at one of our large TVs and 2 in-ceiling speakers above connected to a connect:amp. What is the best setup to get to surround sound or would I setup and then group each time?

Hi, I lost the airplay functionality when the sonos one are paired as a stereo surrounds of my Sonos Bar. is this normal? thanks, david

Hi all, I have attempted to play music from my iPod nano via the headphone wire into the back of a Play 5. The iPod is working, but does not play through the speaker. Any advice?

Hi I am wondering whether I can buy a Sonos Connect and connect it to my Harman Kardon soundbar + bluetooth sub and it will work with my sonos speakers (via a RCA Y-cable - using the aux in on the soundbar)? And must the Sonos Connect be cabled to the internet or can it work wireless (wift)?

My ZP90 refuses to power up since last week. Due to stereo upgrades over time it’s only function was to stream to a gen 1 play 5 in another room. My question is do I need to replace the ZP90, or is the Play 5 able to function without it? The Play 5 is in a different room to my router.

I don´t know who to do, so I can listen to the music I have on my NAS (My Book Live) how do I get acces two the NAS?

I have used a Connect:Amp for surround with a Playbar, but can't find an option for that with the Beam? What gives?

2 issues I’m having- Sonos beam and cable remote are apparently paired but remote isn’t working to control sound. TV is a Samsung smart TV thats brand new. Other issue is while the sound is great, when I scroll through the menu of the smart TV, the speaker recites what is listed on screen. This does not happen when I change channels or on the Verizon Fios guide- only when I use the smart TV remote to scroll through smart tv menu- very odd and distracting. Please help!