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niksoper
Contributor I
October 15, 2018
Answered

Alexa commands not working.

  • October 15, 2018
  • 12 replies
  • 4527 views
Alexa will no longer start playing radio, Spotify or audible via my Sonos beam. It responds e.g. "BBC radio 4 from TuneIn" but then nothing plays. I've also contacted Amazon in case it's their problem.

Diagnostic report: 1233412052
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Best answer by Ken_Griffiths
"Im having trouble..." Ive installed and uninstalled. My husband and I have linked accounts on Amazon. Im not sure if its because hes signed in to the Alexa app and the Sonos account is under my name. Im lost. I dont know what to do or how to sign him out of Alexa and sign me in. We recently got an Amazon fire tv thing and I dont know if the addition of that messed things up or what. I dont know what to do.
Presumably only one of your Amazon accounts actually has a particular streaming music service associated with it... so if it’s your Amazon account, for example, then go to your mobile and first of all add that music service to your Sonos controller App using your usual Amazon credentials, that’s only if you have not done that already... obviously if your husband is the owner of that music service, then he will need to do these things from/on his mobile.

Next go to to the Sonos App “room” settings for each of your Alexa Enabled devices, i.e. Sonos One or Beam etc. and choose to de-authorise any existing connection to Alexa by clicking on the Alexa icon at the top of each of your respective room settings.

Now goto the Amazon Alexa App and ensure it is your Amazon account that is signed into that App and not your husbands. Add the Sonos skill to your Alexa account and accept the sharing agreement between your Amazon account and the household Sonos account, to which you have registered the speakers. Once the skill install is complete, Alexa will automatically scan for devices and find all your speakers.

One other thing to check, is that you have set your chosen music service, Amazon, Spotify or Deezer to the 'default' music service in your Alexa App. This is shown under Settings/Music in the Alexa App.

And that’s it... so try that and then see how you get on.?

12 replies

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thehappyhausfrau
Contributor I
October 25, 2018
Youre right. Our accounts werent linked as a family and I discovered that shortly after posting. 🙂 Thank you for the reply though.
Ken_Griffiths
Ken_Griffiths
October 25, 2018
Youre right. Our accounts werent linked as a family and I discovered that shortly after posting. 🙂 Thank you for the reply though.
Yes it’s important to note that shared Amazon Households do not automatically mean that a single music account subscription is shared with everyone in the Household ... you need to buy the 'family music' subscription service to both get access to their streaming music services and (as usual) that costs a little extra each month. I’ve seen others here mistakenly think that shared Amazon Houdeholds means shared music... I wish that was the case, but sadly it isn’t.

So try to make sure you only link the Amazon account that actually owns (subscribes to) the 'streaming music subscription' to your Sonos account and also to the Sonos Skill and then, all being well, it should work.

Hope you manage to resolve your shared account issues ?
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