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Lightingman2003
Avid Contributor I
Nov 1, 2018 8:10 PM UTC
Answered

Sonos One - Alexa not always playing Radio Station

We have a Sonos One, and initially when we set up, it would always play the Radio Station that we asked for with no issues.

A few days ago, when we requested a Radio Station (“Heart FM”) it just refused to play the station and wouldn’t do anything.

After a reboot today, I again tried “Heart FM” but to no avail. I then tried just “Heart” and it started playing just songs. In the end, it finally accepted “Heart UK”.

Has anyone else experienced this odd behaviour by Alexa on Sonos?
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UKMedia
UKMediaAnswer
Nov 2, 2018 9:32 AM UTC
If you open the Alexa App>Settings>History does Alexa hear you correctly with each of the commands that you have tried?
Remember: Sometimes Red Wine helps :)
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UKMedia
UKMediaAnswer
Nov 2, 2018 9:32 AM UTC
If you open the Alexa App>Settings>History does Alexa hear you correctly with each of the commands that you have tried?
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Remember: Sometimes Red Wine helps :)
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