Spotify premium not working with Alexa on Sonos One

Forum|Forum|7 years ago
November 17, 2018
3 replies
1260 views

I just got a Sonos One, linked my Spotify account on Sonos app, linked the same spotify account on Alexa app and made spotify as default. I can confirm that the spotify account is linked correctly on both Sonos and Alexa. When I say Alexa play music from Spotify, Alexa says to play Spotify first link spotify premium account to the alexa app. Can someone please help

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Best answer by pradystar

Okay! I was able to get this working. Removed smart device from amazon account, signed out of all amazon apps on my phone, reset sonos one and tried the whole setup again. I think if the setup is right you should at least see the following three listings on your alexa app -> devices section - 1. "your account name" Sonos One (account info) 2. "Your room name" (room info) 3. "Your speaker name"

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Rich uk

Lyricist I

Same problem as you pradystar. I first noticed it last night, still the same this morning. I have tried relinking the account but no joy.

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pradystarAuthorAnswer

Contributor I

Okay! I was able to get this working. Removed smart device from amazon account, signed out of all amazon apps on my phone, reset sonos one and tried the whole setup again. I think if the setup is right you should at least see the following three listings on your alexa app -> devices section - 1. "your account name" Sonos One (account info) 2. "Your room name" (room info) 3. "Your speaker name"

R

Rich uk

Lyricist I

Thanks, I'll give it a try when I get home.

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